The jeans also vary significantly in inseam length - I've had two pairs arrive in one order, and their inseams differed by a full 2". They've also sent the wrong model twice (and immediately corrected the problem at no extra cost to me, I should add).
That said, they're a young company, making a quality product entirely in San Francisco, at a reasonable price (and their jeans fit me damn well), so I'm willing to tolerate a few operational quirks with good humor. Never tried their shirts, though, since OTR shirts never fit me in the neck. A variance of 2" in the sleeve would be damned irritating.