Originally Posted by LA Guy
They owe us a bunch of money (6 months of fees), refuse to pay, and won't return any phonecalls or emails. I'm sure that the people in the store may be cool, but the management is not very well organized, and the CEO is a straight up dick. Told me on the one phonecall we had that he would personally handle the situation, and never heard from him again, despite repeated attempts to contact him. It's pretty easy to be a nice when someone is forking over money. Character comes out when it's your time to pay...
Yea, I can totally understand that. I returned something to them and it took like three weeks to get the chargeback on my card. I was almost at the point of opening a dispute with my credit card company over it. Eventually it happened, but I learned my lesson. And despite having a big selection online, their stuff isn't nearly as interesting as the likes of Jake in Chicago, nor as extensive as other online retailers like Revolve (who happen to be the best to deal with).