Experience with Executive Custom Tailors? - Page 4

Even a standard 10-12 weeks for a Thailand factory made suit is beyond ridiculous. Our standard lead time is 3-4 weeks and that's for a suit hand made by a real tailor not machine made in a factory.

 

Even our completely hand stitched high end suits only have a 6-8 week delivery time

 

Waiting months for a standard suit is a sign of a company with no idea.

These guys are a nightmare, avoid them at all costs!

 

Like most of the people here I waited a ridiculous amount of time for the suit and had to deal with terrible customer service the whole way.  After 5 months it arrived and was missing pieces and some shirts were clearly in the wrong order.  The items I did get would require major alterations.

 

They have no idea what they're doing, and I would suspect any positive review of them was planted by one of their employees.  If you ever do get the suit you wanted it might be okay, but that's a BIG if, and many other companies provide better quality of product.

I bought a Groupon certificate last year for $399 for a suit, shirt and tie. My appointment was near the end of October, 2012 so to date I have been waiting over six months. The last communication I received from them was in January. I phoned them recently but got no response to the voicemail I left. I emailed them today but have so far received no response. After reading the posts on here I have a very bad feeling about my purchase.
I recently purchased another MTM suit package from another company and was very pleased with the results- tbe delivery was on time, fit was great and quality is awesome.
My next move is to contact Groupon to let them know what has happened. The promise of ten to twelve weeks has ballooned by at least twice that. I'm so tired of dealing with sketchy companies.
If anything transpires, positive or negative, I'll be back with an update.

I bought a suit through these guys and two shirts. Did the whole Westin suit fitting and everything.
It took forever to arrive. When it finally did the pants were so short that after having them altered they were barely passable.
One of the shirts was so riddled with static that it couldn't be worn (tried everything).
When I contacted them they wouldn't cover my alteration costs. Or help me with the shirt that couldn't be worn.
The jacket lining in the suit has already starting to fray along with the lining in the pockets (about 12 wears)
When I contacted them they offered to give me a marginal credit (not even the price of a new shirt) on my next order....
I have never returned, nor will I ever...
This is the ultimate buyer beware. Don't use them. Save your money. Or at least get some value for your money, they do not have quality products.