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Experience with Executive Custom Tailors? - Page 2

post #16 of 56

I bought the Groupon promotion for the 3 shirts qand 3 ties for $199.00  Went to the Westin in Edmonton for the fitting only to find the date was changed to a week later.  Returned the following week and still no Executive Tailors.  Phoned Groupon and they refunded the full amount plus an additional bonus for my hassle.  Thank you Groupon.  Executive Tailors sucks!

post #17 of 56
Quote:
Originally Posted by Worktoomuch45 View Post

Correct me if I'm wrong, but by the sounds of it, you have both never purchased a suit from these guys or have any desire to do so. That being said, I'm not sure why you feel the need to comment. To my knowledge, this is an opinion oriented site based on soemone's personal experiences. You seem to have a lot of opinions to speak of; however, all of which are based on ZERO EXPERIENCE! Not sure where someone like you finds the time to write such nonsense, and quite frankly it irritates me to even give you the satisfaction of responding. I felt the need to share my two cents because people like you need to understand that misleading comments, based on uncredited information is unecessary and A WASTE OF EVERYONES TIME! You would be more productive staring at drying paint as far as I'm concerned.  

So did you get your suit then? Let's see some pictures. prove to me and the forum that I'm wrong.

I see someone else has just posted "Executive Tailors sucks!".
post #18 of 56
Quote:
Originally Posted by Keough1206 View Post

Under their guarantee, they claim to have yet to make a remake for any of their customers. To me, this doesn't say that their measurements/tailor is perfect but rather that those purchasing MTM items will have a difficult time dealing with customer service/returning an item in the event that there is problem. And let's face it, there will always be issues ordering MTM online, even if you are being measured in person.
They mention "premium material" a number of times but I see little explanation on the site. No idea where and under what circumstances the suits are actually made.
Suit models look very Indochino-esque.
Also, is it me or do the shirts/pocket squares match exactly on the home page? Pretty classless, no?

No remakes ever? As the owner of an online MTM site I'd love to know their secret as would anyone else in the business. It obvious that they are outsourcing their tailoring to one of the Asian suit factories (did you note there was no mention of the suit canvas used anywhere on the site. Want to bet that means it's fused?)  and I can tell you from experience that even if the measurements are spot on mistakes still happen. Even at the ones with CAD patterns and laser cutting it's still only as good as the data punched into the computer and there is still much room for human error between the time the customer walks into the store to the time the factory starts making the suit. Having your measurement taken by a tailor is no guarantee either and some of our problem suits we have made have come from measurements taken by a tailor. I'm tending to agree more with your comments on customer service.

 

The swatches of their "premium wool" tends to look suspiciously similar to the basic generic wool we use on our budget suits. If ( and I say "if" as I can't be absolutely sure) this is the case then for a $399 suit it's a good wool but I certainly wouldn't pay their standard website price of $999 for it.

 

Which brings me to my gripe with sites like Groupon and their ilk. While I speak for an online MTM tailoring perspective I'm sure it relates equally to other products. To say that you're selling garments worth $1,114 for $399 is treating the customer as an idiot. Five seconds research would tell you that you can easily buy something similar for around the same $399 price at any number of places. As for their $999 suit price, you can get a lot of suit online for $999 and certainly far superior that what's in the Groupon offering. I won't provide a link to our website but if you're that interested try googling "Clissold wool" and you find my musings on a blog post but there are many more websites offering very good suits at prices around the $999 mark or just over. Here's just one example that's not mine

 

http://suitupshop.com/category/fabric-selection-2/

 

There's a difference between saying if you went to say a bespoke tailor you would pay "x" amount for something similar to what we charge "y" amount for. The customer is then in a position to judge if the bespoke tailor is offering a improved service and a better final product for the "x" amount they charge. Saying that the product is worth three times what we're charging for it amounts to much more than simple marketing. If I had paid $999 for my suit and saw the same company selling the same suit for $399 I'd be demanding a fair chunk of my money back.

post #19 of 56

Well, I just signed up here and can assure you am not a spokesperson for Executive Custom Tailors.  Just wanted to share my experience to date.

 

I too responded to the Groupon and attended a fitting.  It's been just over a month now so haven't received the product but don't expect it for a few more weeks anyway.  I actually have not had any contact hence the reason I did a Google search while killing time earlier.

 

I've had over a dozen suits and several blazers plus countless shirts custom made for me from a now retired local tailor who ordered suits from Montreal and shirts from Hong Kong.  I am particular about my suits and very familiar with the process.

 

I arrived at the hotel for the Executive fitting and found it was a combo sleeping quarters/showroom for the 2 guys- not a hospitality suite.  Basically had to wait in line on a chair looking into the bathroom.  They had a fair selection of ties, cufflinks and pocket squares.  Pretty decent selection of suit fabric too but rather basic shirt fabric collection.  I was surprised to discover they have a one-price-for-all model even though the fabric I chose was considerably superior to many of the other choices. One of the fellows took measurements while the other sat (feet on the bed) entering data into a laptop- a very laidback but not very professional atmosphere.  The measurement process was quite thorough but frankly nothing that one couldn't learn off the internet.  He did seem that he knew what he was doing, however.  No real discussion about styles or details so I had to bring them up.  They were accommodating with all requests but didn't really offer suggestions in cut or drape.  The one taking the measurements did pick out some great fabrics, though.  Another upsell was a selection of snazzy jacket liners. It was clear from discussion that the lads are very new to the business, almost as if it was a side business.

 

There were 2 jacket samples on the bed which I took a close look at.  Firstly, they were not pressed so looked like they just came out of a briefcase- and this was at the end of the day!  Surprising amount of detailing in the armholes and inside pockets, decent structure in the sleeves.  I did not take photos to share but if they were a representation of the actual product I would be quite pleased. It's pretty clear they are not $2000 suits either.  They are made in China at an unnamed factory so who knows?

 

To me, its an experiment.  I was willing to spend $399 because I felt (feel) that even if it's junk (or a scam), the risk was minimal.  I will happily snap photos and report back once received- IF received!!

post #20 of 56
Quote:
Originally Posted by Leonardly View Post

I arrived at the hotel for the Executive fitting and found it was a combo sleeping quarters/showroom for the 2 guys- not a hospitality suite.  Basically had to wait in line on a chair looking into the bathroom.  

Did you manage to leave the hotel bedroom with both kidneys? It's just that I heard a rumour that they're not actually selling you a suit, they're really harvesting human organs for export to China. As long as you're not missing a couple of days and have no mysterious marks of recent surgery, you should be OK.
Edited by MikeDT - 9/7/12 at 1:52am
post #21 of 56
Quote:
Originally Posted by Worktoomuch45 View Post

Correct me if I'm wrong, but by the sounds of it, you have both never purchased a suit from these guys or have any desire to do so. That being said, I'm not sure why you feel the need to comment. To my knowledge, this is an opinion oriented site based on soemone's personal experiences. You seem to have a lot of opinions to speak of; however, all of which are based on ZERO EXPERIENCE! Not sure where someone like you finds the time to write such nonsense, and quite frankly it irritates me to even give you the satisfaction of responding. I felt the need to share my two cents because people like you need to understand that misleading comments, based on uncredited information is unecessary and A WASTE OF EVERYONES TIME! You would be more productive staring at drying paint as far as I'm concerned.  

Translation: I have no pictures to show because I am a shill, so I will go on the offensive instead.
post #22 of 56

Hi guys, 

 

I'm hoping i can clear the air for some of you interested in shopping with Executive Custom Tailors. I recently went through the process of getting measured and picking out the patterns and ordering the suit. Initially i saw the deal on Groupon and thought it was a steal. To be honest, it was one of my worst shopping experiences ever, and i will never again order a suit through this company. It took almost 4 months for me to get the suit finally delivered to my address. There was very little communication between the company and myself. I felt as the customer i was doing most of the work trying to track this suit down. I sent several emails regarding the status of my suit, each was responded with one excuse or another... starting with ' oh theres a postal strike in bangkok, but everything is sorted out and you shall see your suit shortly. Or its in the mail... when I asked for a tracking number, i was given another excuse, stating that 'oh we don't use tracking numbers, so that we can keep the costs down for our customers. The owner or operator, whoever this 'Sean' guy is, was a horrible representative, when i finally got him on the phone, he began telling me about the length of time it takes to ship stuff, and the unforeseen circumstances he has come across, and the operational hurdles, the best was ' i'm in hong kong right now' i shouldn't even be answering my phone..... no offense... but as a customer i don't care about any of that. I pay you to deliver a suit, withing the 6 to 8 week time you allow, the rest of the operational concerns are yours as a company to sort out. Anyway this guy was rude, ignorant, and really felt that this was an acceptable amount of time to wait for a suit, and that i should be more patient.

 

When i asked for a refund, it was denied, instead i was given a credit of 100 to my account, and a free shirt and tie. Needless to say, they can keep those credits. I will never buy from them again. With that being said, i'm glad this wasn't a scam... despite the poor quality... and its one of those situations, where you count you losses and move on. Though, i think a compaint with the better business bureau is my next objective. 

 

Good luck, spend the same money and go to a legitimate tailor... not some half ass tailor that works out of a sketchy club in Edmonton, which is known to be frequented by a questionable segment of the population. 

 

Hope this helps

post #23 of 56
So, how was the finished suit, Toyota84? Haven't received mine yet but did get an email saying there was a delay. You mention poor quality: in what way? Be great to see photos.

I notice they have future bookings in the same towns. They won't have much new business with more feedback like yours.
post #24 of 56
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post #25 of 56

Poor quality, as in the measurements were not corrrect, the cuffs on the shirt were two small, the material was much lighter than i had originally expected. I think the issue for me with this company was compounded with few factors. Mainly the poor customer service, the excessive wait time for a completed suit and finally not being happy with my final product. And to top it off, the company only gives you credit to shop with them again... why would i want to go through a similar experience and deal with amateurs in the industry who seem to lack knowledge in tailoring, and running a business. 

post #26 of 56

In Victoria - waited 12 weeks and got the following:

  • cotton suit!!!!
  • neck on shirt too tight
  • jacket too short
  • sleeves on suit too short

 

I have bought shirts from Maxwells years ago and always had a good experience.  I work with someone who orders suits from Maxwells and they look pretty good.

 

This was an anniversary gift from my wife; oh well, waste of time.

 

Cotton !!!!!  I really want a custom made cotton suit for $400.

 

I recently was in the Twins Cities at the Saks 5 Avenue discount store - bought 1 Armani and 1 Versace light wool suit for $1000 for both. Spent $200 on tailoring and I feel I'm ahead of the game.

 

These guys are a rip off. 

post #27 of 56

This sounds like a tailor’s nightmare or should I say a customer’s nightmare. I won’t bother to mention why it is so much better dealing directly with a tailor, the personal service, the quality, the fine fitting suit  etc. but I would recommend if you are shopping in this budget you would better off waiting for sale in a large department store or outlet where you would walk out with your purchase. There are always great deals at the end of the season. Like Victoriabond mentioned. But if you prefer the months of frustration of tracking down your suit across the globe receiving a poor fitting suit with poor quality fabric, then go ahead after all it is your money.

 

Good luck


Edited by Rudolf - 10/21/12 at 5:00am
post #28 of 56

I got fitted for a suit with these guys in July, still haven't seen anything and all of my efforts to contact them have failed, they do not return messages.  Do not order anything from them!

post #29 of 56

I haven't dealt with them, but when a company offers me something that's "worth" a large amount for a small amount, I'm usually skeptical. Usually, their idea of "worth" is some inflated price that they would never dare to actually list the item at.

 

As far as mtm suits go, I own several, and they can be a great investment. Fxcking up the measurements is the biggest issue that people run into.

post #30 of 56

5 months and no suit. My experience with Executive Custom Tailors.

 

I joined this forum and am writing this because I do not know what else to do. Hopefully, I can prevent others from having the same experience as me.

 

I went to the fitting on July 19th, 2012 at the Westin Hotel in Edmonton. I walk into the hotel lobby expecting there to be some sort of signage directing me to the fitting. After walking around I see nothing, so I ask the front desk person is there a suit fitting for Executive Custom Tailors today? She hands me a key for the elevator and tells me a room number. I take the elevator to the room where the fitting is to take place. I knock on the door. It is a cramped room with two double beds. Fabric swatches are spread on the beds, the dresser, and a small side table. Two men and a woman are in the room. After initial discussions, the very pretty woman begins to do the measurements, yet it quickly becomes evident that she has little to no experience performing measurements for suits, for she needs frequent guidance in how to carry out the measurements from the guy writing them down sitting by the bed. After the measurements are complete, I look at fabric swatches and pick out the material for the suit and the liner at the small side table. I pick out a tie from the assortment they have on the dresser. I leave with a tie and an assurance that the suit will arrive in one to two months.

 

In September I send the company an email inquiring about my suit. I get a response stating that due to the volume of orders, my suit has been delayed, but it should be arriving soon. Subsequent correspondence to Executive Custom Tailors have not received a response. In phoning Executive Custom Tailors I receive no answer to when my suit should arrive and am encouraged to send an email. Currently, I own a very expensive tie from Executive Custom Tailors and suspect that I have been robbed by men in suits.

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