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What would you do in my situation...? - Page 3

post #31 of 54
Thread Starter 
Quote:
Originally Posted by LA Guy View Post

Post this thread on twitter, and call out the store by name.

There's a part of me that wants to do this.  But my purpose in posting was to get advice rather than bashing a brand (attractive as that may be).  I don't want this to turn into a trash-talk-fest.  I just want sound advice on how to deal with it.  That said, if you're really interested in knowing more details, you're welcome to send me a message.

post #32 of 54

See how it goes then if it still isn't up to par then just cancel the charge.

post #33 of 54
Quote:
Originally Posted by bicktrav View Post

There's a part of me that wants to do this.  But my purpose in posting was to get advice rather than bashing a brand (attractive as that may be).  I don't want this to turn into a trash-talk-fest.  I just want sound advice on how to deal with it.  That said, if you're really interested in knowing more details, you're welcome to send me a message.

You'd be surprised how quickly stores act when they get called out on social media (if they are active.) If the story is exactly as you say, there is no doubt where fault lies, and who ought to be financially responsible.

Seriously, though, do not let this ruin your wedding. If you are not satisfied with the results, refuse to take the garment (that way, they can't claim that you were satisfied with the garments), tell them that you are going to do a chargeback with your cc company, and then buy the other tuxedo, and walk out the door. If you are afraid that they will refuse to sell you the other garment, and you can't get that tuxedo from another local store, just ask here (you need to tell us the brand and, if not the model, then at least give a thorough description, and the size), and you'd be surprised how quickly some answers might pop up here on where you could find one. If it is not something extremely rare, the chances are that it is available elsewhere.
post #34 of 54
Quote:
Originally Posted by LA Guy View Post

Post this thread on twitter, and call out the store by name.

 

The threat of doing so might be more effective than informing the store (because they have no idea) that you already did it and there is nothing they can do to change that fact.  Many local TV stations and newspapers also do stories on situations like this as part of a "problem solver" series.  This is a valid threat when you ask them, "how do you think people will respond to knowing how you botched something so simple as a tux for one of the most important days of my life and refuse to do anything to remedy the situation?"

post #35 of 54
Quote:
Originally Posted by hyt123 View Post

I would give them exactly one chance to make it right, not by wasting any more of your time "fixing" a botched job because your wedding is only 10 days away and quite frankly I'm sure you have other things you'd rather be spending your time on, but by exchanging as you requested.

If such a reasonable request isn't honored then my next step would be to call your credit card company.

You should already have contacted your credit card compnay.
That might have concentrated their minds in the absence of their manager.
 
post #36 of 54

I think these people aught to be named and shamed.

post #37 of 54
Quote:
Originally Posted by LA Guy View Post

You'd be surprised how quickly stores act when they get called out on social media (if they are active.) If the story is exactly as you say, there is no doubt where fault lies, and who ought to be financially responsible.
Seriously, though, do not let this ruin your wedding. If you are not satisfied with the results, refuse to take the garment (that way, they can't claim that you were satisfied with the garments), tell them that you are going to do a chargeback with your cc company, and then buy the other tuxedo, and walk out the door. If you are afraid that they will refuse to sell you the other garment, and you can't get that tuxedo from another local store, just ask here (you need to tell us the brand and, if not the model, then at least give a thorough description, and the size), and you'd be surprised how quickly some answers might pop up here on where you could find one. If it is not something extremely rare, the chances are that it is available elsewhere.

As I suggested earlier, why not just have a friend of his buy the other tuxedo now? That way he has a backup. If he doesn't wind up needing it, the friend can easily return it to the store.
post #38 of 54
Quote:
Originally Posted by mafoofan View Post

Quote:
Originally Posted by LA Guy View Post


As I suggested earlier, why not just have a friend of his buy the other tuxedo now? That way he has a backup. If he doesn't wind up needing it, the friend can easily return it to the store.

That was a clever idea. Would be interesting to see if the store would sell it or say were they were holding it for someone thinking they would need it as a backup for this situation.
post #39 of 54
Quote:
Originally Posted by Despos View Post

That was a clever idea. Would be interesting to see if the store would sell it or say were they were holding it for someone thinking they would need it as a backup for this situation.

It's what I would do. As I mentioned earlier, it may not be the utmost honorable or gracious way of dealing with a merchant, but they are not treating him in a way that deserves it.
post #40 of 54
Thread Starter 

Quick update:  Called the store yesterday before I went in, and the alterations on the tux weren't done yet.  Apparently, the tailor is really having at it right now (he finally took measurements, and used pins and chalk).  It's supposed to be ready this morning.  I'm going in in a few hours.  Will post an update.  As far as naming the brand/store, if anyone is interested you can send me a message; I'd be more than happy to divulge.  And if the tux comes back flawed today, and they don't offer me a refund or the new one, you can be sure I will be plastering the brand and store name all over this thread and beyond.

post #41 of 54
Quote:
Originally Posted by bicktrav View Post

Quick update:  Called the store yesterday before I went in, and the alterations on the tux weren't done yet.  Apparently, the tailor is really having at it right now (he finally took measurements, and used pins and chalk).  It's supposed to be ready this morning.  I'm going in in a few hours.  Will post an update.  As far as naming the brand/store, if anyone is interested you can send me a message; I'd be more than happy to divulge.  And if the tux comes back flawed today, and they don't offer me a refund or the new one, you can be sure I will be plastering the brand and store name all over this thread and beyond.

I guess I don't understand your predicament completely. While I would certainly be interested in extracting a just result from this shop, I'd be far more concerned about getting a dinner suit in hand ready to go for my wedding in a week. Given this alteration tailor's track record, I give him less than a 20% chance of getting it right this time--after all, by now, it sounds like he may well have cut away a lot of fabric that cannot be grown back.

A good tailor can do minor alterations on a suit in less than week if you give him enough notice and tell him why your timeframe is so important. Do yourself a favor: get the other tux ASAP so that you have it ready. If they f*ck up this last round of alterations and you are forced to do a charge back, it will look extremely suspicious if someone calls in right after to buy the other tux. If someone else were to buy the other tux right now, though, they would be hard-pressed to tell him no. This is what you have groomsmen for.
post #42 of 54
Thread Starter 
Quote:
Originally Posted by mafoofan View Post


I guess I don't understand your predicament completely. While I would certainly be interested in extracting a just result from this shop, I'd be far more concerned about getting a dinner suit in hand ready to go for my wedding in a week. Given this alteration tailor's track record, I give him less than a 20% chance of getting it right this time--after all, by now, it sounds like he may well have cut away a lot of fabric that cannot be grown back.
A good tailor can do minor alterations on a suit in less than week if you give him enough notice and tell him why your timeframe is so important. Do yourself a favor: get the other tux ASAP so that you have it ready. If they f*ck up this last round of alterations and you are forced to do a charge back, it will look extremely suspicious if someone calls in right after to buy the other tux. If someone else were to buy the other tux right now, though, they would be hard-pressed to tell him no. This is what you have groomsmen for.

I totally agree with you.  I've got a backup from another vendor all ready for purchase.  If theirs doesn't fit correctly, I'm buying it and having it altered immediately.

post #43 of 54
Quote:
Originally Posted by rebelrebel View Post

I think these people aught to be named and shamed.

 

True. I second that.

post #44 of 54
Thread Starter 

Here's the final update:  Went in yesterday and tried on the tux.  Lo and behold, it fit perfectly.  My guess is that the tailor felt he was about to lose his contract with the store, so this time around, he decided to actually do his job.  Anyway, all's well that ends well I guess, but it's still irritating as hell that I had to go to 5 or so alterations with this guy to get him to do something he clearly could have done the first time.  I also find it ridiculously annoying that a few of the sales clerks tried to get me to accept a flawed jacket; I had to kick and scream for them to even admit it didn't fit right.  One salesman was great, and he was the main guy I dealt with, but a few others... unreal how rude and unaccommodating they were.  Still, I've got the tux; it fits, and so ends the saga.  Thanks for all of your help and advice!  

post #45 of 54
Glad to hear it all worked out. Good for you for sticking up for yourself and demanding what you wanted in the face of bad advice from the store staff. Really too bad thu wouldn't take enough pride in their shop's product to give you good advice on fit.
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