Has anybody else had trouble dealing with Neil/Arn Mercantile regarding purchases made from their web-shop?
I have had great difficulty with an order I placed approx. 11 weeks ago. I have yet to receive the shirt, or a refund, despite being in contact with Neil on numerous occasions. I have been told that not only was the order shipped, but a replacement shirt was sent due to the first non-delivery. I have also been told that I would given a refund due to the mix up. Unfortunately, I have yet to receive either the shirt or even a refund.
I did not open a PayPal claim since I was in contact with Neil and he seemed to be willing to fix the situation. Although he has told me on several occasions that he would look into the situation and get right back to me, there has never been any follow through with the promises. He has told me that he is away from his office on business, so I do understand that some delay is certainly reasonable. Nonetheless, I think that I have been much more than patient and that I have given more than enough time for this confusing situation to cleared up.