In the past year, I have ordered 5 suits and several shirts from WW Chan. I could not be more pleased with the fit and think their tailoring is incredible. During there last tour to the USA, I ordered a tuxedo which cost about $2,500. All I wanted was a 1 button single breasted tuxedo with buttons attached to the trousers to wear braces. I received the tuxedo and immediately noticed their was 1 felt button on the interior of the jacket and another felt button on the exterior of the jacket connected by the same thread. I learned through styleforum that this is a classic, old school style. Yet, I did not order the buttons this way and all I wanted was 1 exterior button. It really wasn't a big deal when I button the exterior button. Yet, when I leave the jacket unbuttoned, the interior button on the jacket looks like I'm wearing a pom pom. When I ordered the tuxedo in early March, the thought was to wear the tuxedo for a wedding the 1st weekend of May. I got over the connected buttons issues on the jacket and put on the tuxedo for my wedding last weekend. To my surprise, the trousers were missing 1 of the buttons to wear braces and 1 exterior button on the seat was also missing. Needless to say I was pissed and had to wear a different tuxedo because I wanted to wear braces to this wedding.
I emailed WW Chan explaining the buttons on the jacket were not what I ordered and the trousers were missing 1 button to wear braces and another on the rear seat. WW Chan responded quickly and said to send the tuxedo back and they would fix all of the issues. Yet, I didn't think any of the issues were that major so I asked if I could take my tuxedo to a local tailor and I wanted WW Chan to credit the alterations charge from my tailor on a future order I make which didn't seem like an absurd request. WW Chan responded that they would not credit a future order. I went to get a quote to ship the tuxedo back to Hong Kong but shipping is $200. I don't ship very often so I would hope I could get the shipping cheaper. It got me thinking that considering I have spent well over $10,000 on clothes this past year with WW Chan don't you think they should either credit the alteration charge on a future order or agree to pay the shipping both to and from honk kong because this was clearly WW Chan's error?
Maybe I'm crazy or making an outlandish request but I really feel like WW Chan should pay to fix there errors and not expect the customer to pay an extra $200 on shipping for issues that never should have ocurred.