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Never fly United!

post #1 of 50
Thread Starter 

The absolute worst customer service in the industry.  Most US carriers are less than great, but a recent experience with United has broken the camel's back.  A while ago, I had some issues with a seat on a United flight and received a certificate to use on future travel.  Unfortunately, due to illness, I was unable to use it.  So, I contacted United, spoke to a supervisor and was told they would reissue the certificate.  Great right?  Wrong!  No email, snail mail, nada, zippo.  I called them today and after waiting the appropriate long time on hold, they said they could not find any evidence of the promised certificate and that there was nothing they could do.  Well, I told them there was something I could do.  Tell everyone, who will listen, how crappy United's customer care is and to never fly United again, unless absolutely necessary.  There you have it.  May their karma run over their dogma.  Feel free to continue stories of United's less than stellar service, maybe, don't bet the ranch, something will come of it.  I feel better already!

post #2 of 50
So you had some "issues with a seat" and they gave you a gift certificate?

Damn, not bad!
post #3 of 50
Thread Starter 

It was more than issues, they lost my reso and my seat in econ+ which I paid for and wouldn't honor., etc, etc.  Let them go bankrupt again and not bail the assholes out.

post #4 of 50
People still fly United??
post #5 of 50
While it is poor customer service, I would hardly say it is reason to not fly the airline. In fact, United is probably one of the better domestic carriers.
post #6 of 50
Thread Starter 

This is far from the first issue I'd had with United.  It really comes down to not caring about the customer.  They really don't.  And the phone people, don't get me started.  Unfortunately, they merged with Continental, which was much better than United on many fronts.  Now it's infected.  I'd love to hear someone's story about good customer service with them.  I have never had the pleasure.  They lost a customer, and I will continue to tell everyone I know to not fly with them.  Bad will is a powerful thing, I would never want my business to have it.

post #7 of 50
It's not so much United as it is any US-based airline. I've flown on all major US airlines and I have never once had a flight depart on time with them. And don't even get me started on their customer service. European airlines like KLM, British Airways and Luftansa blow any North American based airlines (including Canadian ones) out of the water as far as reliability and service is concerned.
post #8 of 50
I fly about 80k miles domestically per year. No airline is even in the vicinity of perfect but what industry is? As stand alone airlines, United and Continental were to better of the domestic airlines and Northwest was by far the worst.

Since the Delta/Northwest, Delta has become a very good airline. The jury is still out on the new United but I have not had any major problem with them.

I dont understand how United could lose an economy plus seat if youre holding an economy plus boarding pass.
post #9 of 50
Quote:
Originally Posted by johnH123 View Post

It's not so much United as it is any US-based airline. I've flown on all major US airlines and I have never once had a flight depart on time with them. And don't even get me started on their customer service. European airlines like KLM, British Airways and Luftansa blow any North American based airlines (including Canadian ones) out of the water as far as reliability and service is concerned.

I agree that US airlines are lacking compared to most European, Asian and Middle Eastern airlines in terms of service and ammenities however 9 times out of 10, it's not the airline that causes delays. I fly between Chicago and NYC regularly and it's either a weather issue or an air traffic issue.
post #10 of 50
Thread Starter 

Thus the complaint.  I actually liked Continental.  Perhaps they can help United out?  Not holding my breath.  Alaska is my preference, they actually care about their customers and want them to return.  United can kiss my ass on the way out the door.

post #11 of 50
I hate United and will only fly them if they are much cheaper then the alternatives at the time.
post #12 of 50
Quote:
Originally Posted by ter1413 View Post

People still fly United??
I stopped years ago, but on occasion I have no other choice if I want to fly direct to a city. Will be flying them this week.
post #13 of 50
Thread Starter 

Come on, there must be more horror stories.  Get it out, it feels good!

post #14 of 50
Rode a tiny commuter flight out of O'Hare on one of those Bombardier jets on United last summer, every person on my flight lost their bag that day. I know because we all got nothing out of the carousel and then all lined up at the claims counter together. I guess they just sent the plane down the tarmac with no cargo? The next day they'd dropped my suitcase off on the front porch with no note or even a knock on the door. It was just sitting out there.
post #15 of 50
Never had a problem with United. They aren't great but I've had some damn good luck with them (free booze on a few international flights and flying on a near half full jet to Lagos and back which was a godsend - they let me switch seats from loud, crowded sections to quieter sections of the plane with empty rows). Regardless of being shocked at paying $7 a beer on a 13 hour flight (since when they charge for booze on international flights???) the good times have trumped the (very little if any) bs I've gotten from them.
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