The absolute worst customer service in the industry. Most US carriers are less than great, but a recent experience with United has broken the camel's back. A while ago, I had some issues with a seat on a United flight and received a certificate to use on future travel. Unfortunately, due to illness, I was unable to use it. So, I contacted United, spoke to a supervisor and was told they would reissue the certificate. Great right? Wrong! No email, snail mail, nada, zippo. I called them today and after waiting the appropriate long time on hold, they said they could not find any evidence of the promised certificate and that there was nothing they could do. Well, I told them there was something I could do. Tell everyone, who will listen, how crappy United's customer care is and to never fly United again, unless absolutely necessary. There you have it. May their karma run over their dogma. Feel free to continue stories of United's less than stellar service, maybe, don't bet the ranch, something will come of it. I feel better already!
Never fly United!
This is far from the first issue I'd had with United. It really comes down to not caring about the customer. They really don't. And the phone people, don't get me started. Unfortunately, they merged with Continental, which was much better than United on many fronts. Now it's infected. I'd love to hear someone's story about good customer service with them. I have never had the pleasure. They lost a customer, and I will continue to tell everyone I know to not fly with them. Bad will is a powerful thing, I would never want my business to have it.
Since the Delta/Northwest, Delta has become a very good airline. The jury is still out on the new United but I have not had any major problem with them.
I dont understand how United could lose an economy plus seat if youre holding an economy plus boarding pass.
It's not so much United as it is any US-based airline. I've flown on all major US airlines and I have never once had a flight depart on time with them. And don't even get me started on their customer service. European airlines like KLM, British Airways and Luftansa blow any North American based airlines (including Canadian ones) out of the water as far as reliability and service is concerned.
I agree that US airlines are lacking compared to most European, Asian and Middle Eastern airlines in terms of service and ammenities however 9 times out of 10, it's not the airline that causes delays. I fly between Chicago and NYC regularly and it's either a weather issue or an air traffic issue.