I wonder if anybody can help me with the matter of incorrect pricing by Crockett & Jones official sales department.
I wrote a letter to them, indicating that I'm interested in buying either Finsbury or Finsbury 2 and asked them for price. That's what I've got:
"We have available and dispatch Finsbury £330 less Vat £275 plus £45 postage to you directly today."
Not a single word about Finsbury 2.
After I asked them twice if the price for Finsbury 2 is the same, they finally replied me positively.
When I sent my credit card details and confirmed the order they informed me that there was a mistake and the price for Finsbury 2 is £495 less VAT will be £413 plus shipping.
I was considering buying shoes from C&J website and the local shoe store, and since
I liked C&J offer more, I decided to choose them. Now, the local
store is out of stock and I can't even buy there shoes I've wanted to.
After I told them, that due to the unprofessional work of their assistant manager I was put in such an inconvenient situation and I believe that they must stick to the original price given I've received this:
We do apologise for the inconvenience, and it was misunderstanding as my colleague Ben thought that you were after the Finsbury in calf leather.
I am afraid that is the price we charge for our shoes, we can include few gift with your order for the inconvenience that we caused you.
That's really funny, because I've stated that I'm interested in Finsbury 2 (which is in shell cordovan) at least 2 times. It's just that the manager didn't even bother to check the price.
I thought that such a company must value their image a lot more than £138 (difference between these pairs of shoes), but it seems that I'm wrong.
Anyway, I'm not going to put up with it. What would you recommend in this case?
By the way, I found this, wonder if it can help in my case:
The Consumer Protection from Unfair Trading Regulations 2008
Commercial practices which are in all circumstances considered unfair
5. Making an invitation to purchase products at a specified price without disclosing the existence of any reasonable grounds the trader may have for believing that he will not be able to offer for supply, or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered (bait advertising).