or Connect
Styleforum › Forums › Men's Style › Streetwear and Denim › The Zam Barrett Thread
New Posts  All Forums:Forum Nav:

The Zam Barrett Thread - Page 15

post #211 of 401

Looks better than the prior models who made the real nice clothes look like crap.

post #212 of 401

I'm sorry if this question is silly, but has there ever been a DNA jeans in linen?

post #213 of 401
My. Taylored j pants just arrived. Pics soon.
post #214 of 401
Quote:
Originally Posted by Xancatrius View Post
 

I'm sorry if this question is silly, but has there ever been a DNA jeans in linen?

yes, for SS

post #215 of 401

zamb, this really sucks but it's been almost 45 days and I have not seen the item I purchased from you after asking repeatedly so you left me with no choice but to file a paypal claim.

 

And since you are not communicating with me anymore about the pants, lets just cancel that too, I also filed a PP claim on the deposit I left.

 

Please just return my money so this doesn't have to go any further.

 

I really like your designs, maybe more than anyone else right now, so this is difficult and I am beyond disappointed, but the truth is you can't treat people the way you have treated me and expect to remain in business. I hope this is a wake up call for you.... your business ethics leave a lot to be desired and you need to find someone to help you. You probably should not be involved with dealing with people, instead you should just concentrate on design and production because this was one of the worst experiences I have ever had.

 

And if you want to fight me on this or tell me I'm wrong I will post up our entire email correspondence and people can judge for themselves.

post #216 of 401
Quote:
Originally Posted by Dorje View Post

zamb, this really sucks but it's been almost 45 days and I have not seen the item I purchased from you after asking repeatedly so you left me with no choice but to file a paypal claim.

And since you are not communicating with me anymore about the pants, lets just cancel that too, I also filed a PP claim on the deposit I left.

Please just return my money so this doesn't have to go any further.

I really like your designs, maybe more than anyone else right now, so this is difficult and I am beyond disappointed, but the truth is you can't treat people the way you have treated me and expect to remain in business. I hope this is a wake up call for you.... your business ethics leave a lot to be desired and you need to find someone to help you. You probably should not be involved with dealing with people, instead you should just concentrate on design and production because this was one of the worst experiences I have ever had.

And if you want to fight me on this or tell me I'm wrong I will post up our entire email correspondence and people can judge for themselves.

Similar thing happened to me this year. He sen't me the pants with a hole and there was a sticker saying 'has a hole' lol. I exchanged it with no refund on the shipping costs and ended up being taxed. He said that he would 'compensate me' but, as expected, never heard of him after that episode...

Anyway, the worst thing is that during the period I waited for the new pants, he constantly ignored me. I sent like 10 e-mails and got no response. Finally, after a month he told me that the pants were already on their way, which wasn't true because I checked the date on the package.

I feel the same Dorje. I like the design but I'm never gonna buy anything from him again. Also, I don't recommend it to anyone either. Worst costumer experience ever.
post #217 of 401

Zam has stated in previous messages (probably in SZ and not here) that you might have better luck if you send your emails about purchases to tracking@zambarrett.com, as that goes to someone else which takes care of any problems or inquiries regarding an order.

 

I don't have any complaints so far. My only purchase is a pair of DNA pants, I placed the order a couple of days before Black Friday and a few days later I sent an email to tracking@zambarrett.com asking for a tracking code and I got a reply a couple of days after that. I haven't received them yet because they seem to be stuck at customs office, they were sent on the 10th.

 

I previously had sent an email asking about measurements and Zam replied very fast.

 

So as I say I don't have any complaints as a customer so far but it's true that every now and then I can see posts like the ones above. As with most companies, you usually only hear about bad experiences while happy customers remain silent, though...

post #218 of 401

I  am not going to spent too much time addressing this publicly as we usually resolve any issues with our clients in a private manner

anyone who has an issue with this company or my work, especially if you are based in the US, and you have a concern about correspondence,  can feel fee to call the company directly to address these issues. its not like we are some esoteric organization for which there is no contact.

 

and yes @MickeyPunch, Kymoya our customer service person and shipping manager, is here five days a week and was hired specifically to deal with issues like these and does a better job of it than i do

@Dorje's case is a specific issue which needs my attention and is really more of miscommunication than bad customer service. I wish he would tell of his good experiences he has had before so that there is a balance of views, like for example, that in the past we have shipped him items before he even paid, which was an act of trust on our part and if we were scammers we would never do that. He ordered a custom item from us,and we have been discussing the details. yes there was delay of communication on my part but I sent him an email on Friday, to which I did not receive a response, as he may not have received it. I sent him another today after seeing he was upset, so lets see how this goes from here with this transaction as the project was on hold simply because we are waiting on him to decide or at least we thought he had receive the email with the decisions to be made. its not a matter of stock items that is usually shipped in a few days after purchase but details concerning a custom order.

 

 

@qcqc

 

Nothing of the sort happened to you. you received a pants that had a defect and we replaced it for you with a pants that was perfect and of a higher value than the price you paid for the first one you received and do you realize that it is never a good thing to talk about legitimate fees that are a requirement for overseas customs?

whatever we do regarding that is done as a favor to our clients, a favor which we did for you............... after you received the item and communicated with us that you were charged we clearly showed you that someone forged the customs documents you received, I  am not going to get into the details of what we discussed via email for the simple fact that its not to be discussed publicly, but did we not present you a screen shot of the custom form we filled out for your package to show that the value we wrote on your package was changed by someone in your country?

how are we responsible for this and why should you receive a refund from us for customs charges by authorities in your country?

 

we are not a perfect company, but you can always guarantee we will do our best to make our customers happy and be treated with respect, that being said, sometimes people do have unreasonable expectations.................we are fair to all our clients, but we are also not going to be unfair to ourselves in the process

post #219 of 401

There are some lies there Zam, you never shipped me anything before I paid and I only bought 2 items from you before. I did have an issue with no communication about shipping for one of the items which took 3 weeks to arrive.

 

For expediancy because I am very busy right now, here is my response on SZ

 

[QUOTE=zamb;444214]Give me 2 hrs,on my way from.PA driving[/QUOTE]

 

/\ The email you sent me Friday.

 

Look, I own a business and am busy working for my customers. I will post the entire email correspondence we have had since Nov 6th.

 

I suggest you do not dig a deeper hole for yourself in the meantime.

post #220 of 401

my freind

 

as I said, my policy is to resolve issues privately and to ensure my customers are happy

 

and I have no need to tell lies, unless I am mistaking you with someone else,   I stand by what  i said about shipping

 

anyways, my concern is not about defending myself or trying to prove who is right,

my concern is that you as a customer is not happy about something and what you are not happy about is easily resolved, so if you reply to my email and we can agree on something then i will proceed  with what I privately proposed to you.............like you i do not like conflict and would rather put a favorable completion to this in which we can both be happy

post #221 of 401

email sent...

 

Yes, you must have me confused with someone else.

 

I don't feel like you are intentionally trying to make this difficult for me and am willing to work things out.

 

As I said, I am not personally offended but responding to communications of paying customers and following through with what you said you are going to do has got to be a higher priority. It has been nearly 45 days from when I ordered the shirt and that's the deadline for filing a case with paypal, so here we are.

 

I do appreciate your offer to work this out and expedite the process a bit. Thank you.

post #222 of 401

Damn do not get on Dorje's bad side. 

post #223 of 401
Why? I don't see what he did wrong...
post #224 of 401
I wonder if anyone ever tried picking up the phone to make it more personal than trying to humiliate someone and their business on a public forum

I really do not understand the point of posting these type of remarks aside from some type of insurance and added creditability knowing at least you can string a few other cases to your own.

Now the majority of us are left with a few shitty posts
post #225 of 401

toasty, I said Zam offered to work it out and he gave me his phone numbers if I want to call. I'm not sure what I'm supposed to say over the phone that I haven't said in email and I think the 45 day limit on trying to work things out was reasonable too. I asked many times about the shirt, what else am I supposed to do? FWIW, I have never done anything like this and have never felt the need to in the past. Your post was not necessary and is only adding to the shitty posts.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Streetwear and Denim
Styleforum › Forums › Men's Style › Streetwear and Denim › The Zam Barrett Thread