I made something for a guy two years ago, and part of it recently broke. I offered to send a replacement part at absolutely no cost, which he accepted. Now, he buys something else (we're talking $24 here) and asks for a discount because the other one broke. I'm thinking of offering him the choice of a discount or the free replacement part.
post #43561 of 48055
2/28/13 at 4:21pm










with your avatar.