Originally Posted by Big Pun
Is there an actual reason why all telecommunication companies (this time it's WOW!) are universally shitty and dishonest? No other industry seems to have such a monopoly on awfulness.
I pretty much always believe companies have the interests of their consumers at heart--even if people rag on them and say they don't. HOWEVER, US telecoms is one of times I just don't. Partly because...
Originally Posted by Gibonius
You had the answer right in your post. Lack of competition means they don't have to give any shits about your customer experience.
There are other countries where there are actual monopolies and the service beats the ever-living shit out of the US. Better networks, actual customer service, lower prices, functioning infrastructure, not having to buy your phone from a provider... it really is embarrassing how bad we have it.