Motherfucking comcast support.
Bitch wants to blame my modem (because I own one and don't rent some comcast shit). Won't accept my reports that the log files on the modem show clear connection issues. They can't support those modems because they know nothing about them, if a tech comes out they could charge me $50 because it's not with their stuff, etc. Says I have to call the modem manufacturer.
Says the signals look fine on her end. I ask her to tell me the signal levels (which is something real techs can tell you and would be necessary if the modem needed troubleshooting) and she is like "I don't have numbers to give you, it just says they are good". I ask if she can connect me to someone else who can give me those numbers and she is like "No one else could because that's all it shows". I say I have spoken to comcast and gotten this info before and she finally goes away to get a senior support person.
Senior support person still provides some idiot-level support (go unplug your router, even though I know that's not the problem, etc). But then she is all like "Just to confirm, you have an XYZ modem? Ok, let me pull up some info and see if it can tell me anything". Doesn't tell me I am crazy when I say the log file messages appear to be connection related, understands that intermittent problems by definition mean that while my service is working fine now after a reset, that it will eventually go bad.
Schedules me a monday morning support visit. Doesn't once mention the possibility of a $50 fee.
How can I call and talk to that person first?