My brother was planning to fly up from New York yesterday with my niece and nephew for a few days of skiing and of course visiting grandma. For whatever reason Pearson International Airport (YYZ, aka the seventh ring of hell for those living in Greater Toronto) could not get it's act together in dealing with snow flurries, Air Canada essentially cancelled all it's evening flights. My five year old niece was heart broken and my nephew was to say the least disappointed. Because the trip was booked on points, my brother wisely decided to cancel and re-book for March break.
As you can see by my geographic location, I live in Canada specifically in Greater Toronto, we're supposed be able to handle this shit, crap I remember flying to Chicago in similar weather 15 years ago on business without a hassle, granted it was on the now defunct Canadian Airlines (RIP). So to Air Canada and their "keep their passengers in the dark" model of customer service, here's one from my brother, niece and nephew