After a week of banging my head against a brick wall with area managers and arranging for the staff to buy my brother a new pair of glasses. And after buying the new pair I get a call from a staffer saying that " we found the missing glasses case" were the glasses in there? "no" So why should I know this?
I get a phone call from the house manger expressing profound sorrow about what happened and how the staff member who shaved him will not touch him again. That's a win, makes me happy.
Then she comes out with " you know the house is under going renovations" no " well we found the other two pairs of glasses in a filing cabinet" WTF is going on here!
I tell her that she was working the day he flew down to visit and she let him come wearing broken glasses which were covered in filth and that when we spoke she told me she did not know where his glasses were. Silence.
Then change of topic, she informs me there was an incident on the plane when he flew back, he would not sit down prior to take off,WTF this was 10 days ago why wasn't I informed then. "Oh well the cabin crew were able to get him settled but it took some time and they staff didn't want to bother you"
I have to ask what type of idiot do they employ in these places and this from the house manager? Edited by Geoffrey Firmin - 7/16/12 at 4:06pm