This place is great. I've ordered there over 10 times. I have emails from them to show my purchase. A couple times I received something I didn't like. Gia was great, took it back without any issues. Once she sent me the wrong tie. Felt so bad about it, she Kerry new keep the tie and sent me the right one along with 2 other apology ties. Now she keeps her eyes open for my slacks size and emails me when something good comes in. Remember when buying slacks, the pants might be the right waist, but the length has to be your length or longer off you need our hemmed. I have a 36 inseam and 34 wais this can be tough for me. And whoever bitched about the saying something like guaranteed branf names, how would you make that statement? This is one lady that does this. She's not not perfect, but she's accommodating if your not a jerk.