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Roden Gray | Official Affiliate Thread - Page 5

post #61 of 393

I do believe Roden Gray has one of the best selections of men's clothing in North America.  My question is after being told for the third time that something I ordered is not in stock do I continue shopping with them?  After the second time I was offered some compensation.  I just find it very frustrating to wait for a few days to see if I can actually get what I ordered.

post #62 of 393
Amazing stock as others have said, but terrible response times. Most of the time you need to just take a chance on your size and 1. hope it fits, then 2. hope it wasn't already sold out.

Very frustrating. I've had many good experiences with Roden but it's been worse as of late.
post #63 of 393
they need to have a real time inventory management system
post #64 of 393
Thread Starter 
Quote:
Originally Posted by sask boot View Post

I do believe Roden Gray has one of the best selections of men's clothing in North America.  My question is after being told for the third time that something I ordered is not in stock do I continue shopping with them?  After the second time I was offered some compensation.  I just find it very frustrating to wait for a few days to see if I can actually get what I ordered.

Quote:
Originally Posted by Gagno905 View Post

Amazing stock as others have said, but terrible response times. Most of the time you need to just take a chance on your size and 1. hope it fits, then 2. hope it wasn't already sold out.
Very frustrating. I've had many good experiences with Roden but it's been worse as of late.

Quote:
Originally Posted by BubblyMasquerade View Post

they need to have a real time inventory management system

Hi guys,
I apologize if our email response time was a little slow over the last few days - we were a little understaffed over the long weekend. In regards to our inventory management system, we do have a real time management system, but as with many brick-and-mortar/eCommerce integrations, our solution is not without its drawbacks and occasionally we see items that are sold when they are out of stock. We are looking to migrate to a new solution soon that should reduce these instances greatly. In the meantime I'll just remind you guys that we never charge your card until the items you ordered have been packed and shipped. If you are at all concerned that an item you ordered is out of stock, please email us or give us a call and we'll confirm it for you.

Ryan
post #65 of 393
Love this shop! Always try to drop by when in Van, BC.
post #66 of 393
Thread Starter 
Quote:
Originally Posted by uzairh View Post

Love this shop! Always try to drop by when in Van, BC.

Thanks for the love!
post #67 of 393

shog[1].gif  I am not a gambler by nature and there is nothing more frustrating that finding something you want, thinking you are going to get it, and then a few days later told SORRY. 
 

post #68 of 393
Quote:
Originally Posted by sask boot View Post

shog%5B1%5D.gif  I am not a gambler by nature and there is nothing more frustrating that finding something you want, thinking you are going to get it, and then a few days later told SORRY. 

 

quit beating a dead horse.
post #69 of 393

Not trying to beat a dead horse BUBBLES.  Just trying to get my orders.  I would completely understand if it happened once or even twice, but three times and then waiting four days to tell me its not there.  Just looking for a solution to a problem on an open forum. 

post #70 of 393
Quote:
Originally Posted by sask boot View Post

shog%5B1%5D.gif  I am not a gambler by nature and there is nothing more frustrating that finding something you want, thinking you are going to get it, and then a few days later told SORRY. 

I agree this sucks, but it happens with a lot of independently operated online stores. That being said, they've been good enough to acknowledge the issue and take corrective action. So yeah, it's probably time to drop it unless you're trying to get some free sh*t or a discount out of it.
post #71 of 393
Thread Starter 
467

Psst... it doesn't get announced until tomorrow, but you guys can see what's on sale here. The coupon code's live right now: SPRINGRAIN. You can get 25% off select outerwear until Sunday at midnight.
post #72 of 393
Thread Starter 
400

Update | Website Outage
As many of you may have already noticed, over the weekend we experienced an outage on our website. After getting in touch with our hosting service we were informed that the outage was due to a fire at the co-location centre where our website is hosted. We are currently in the process of re-launching our site and will hopefully be up and running soon.

We would like to take this opportunity to apologize to our customers for any inconvenience caused by this outage. We would also like to assure any customers who placed orders before the site went down that your orders will be processed as normal. Please contact us via email or call us at 1.888.458.2323 if you have questions about your order.

In the meantime, if you were interested in an item from the online store and would like to make a purchase, we would be happy to assist you over the phone or email. We are extending the outerwear sale for email customers until Wednesday at midnight, so if you would like to take advantage of the 25% off coupon for men’s outerwear, just drop us a line and we’ll be able to help.

Sincerely,
Roden Gray Online Staff
Edited by RodenGray - 5/28/12 at 1:31pm
post #73 of 393
Thread Starter 
400

We've been back for a few days, but it didn't get posted here - my bad! For those interested, the reason our site was down so long was because of the severity of the hosting situation coupled with the complexity of our inventory tracking system. Apologies to any who tried to access the site while it was down.

In any case things are running smoothly now and we've started our Summer sale season - just heads up to you folks, we're doing another round of mark-downs tonight, so stay tuned here...
post #74 of 393
Thread Starter 
400

Sale prices are going up now, not everything will be updated until tomorrow morning when our mailer goes out, but here are our new mark-downs:

30% OFF
Adam Kimmel x Carhartt
Alexandre Plokhov
Band of Outsiders
Barena Venezia
Comme des Garcons Homme Plus
Gitman Brothers Vintage
Isaora
J.W. Brine
Junya Watanabe Man
Kapital
Moncler
Nanamica Odyn Vovk
One Nine Zero Six
Onia
Reigning Champ
Robert Geller
Rxmance
S.N.S. Herning
Saturdays Surf NYC
Thom Browne
United Stock Dry Goods
Universal Clothing

25% OFF
wings + horns Outerwear

50% OFF
Comme des Garcons PLAY
Chauncey

Check out sale items here (these brands will show up over the course of the night if they aren't there already).
post #75 of 393

Where did the Aldens go?

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