Best of luck on the return. I had to return a suit to them and I heard nothing for six days after it arrived (return had delivery confirmation). I was then told that their returns were quite busy "because the brand was becoming so popular" and that I would have my money in 48 hours or less. Three days later I sent an email sternly listing my concerns. Another day passed and I was tersely told that the refund had been sent a day and a half ago. The refund then came in with a timestamp fifteen minutes before the email was sent. No apology, no effort to retain my business, useless.
That, and their ads irritate me. That has nothing to do with suit quality, but it had to be said.
Oh well, sometimes that how it works. You gotta bit the bullet even though it sucks. I had a similar experience with Polo. I am going to be exchanging lots of items. Who knows what happens. I'll post on the experience. What suit did you get from SS? Blue, grey?