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Charles Tyrwhitt - No Care For Customers - Page 4

post #46 of 60
Quote:
Originally Posted by PhiPsi32 View Post

I've placed several orders, and I've been very happy with the service.  Returns are easy, no questions asked.  I had a tie which started to pill, after the return window expired.  They sent a replacement before I returned the defective item.  Again no questions asked.  I would order again without hesitation.

That being said, this sounds like a teaser promotion to get you to try their product.  So I'm not surprised there are some limits on quantities.  Charles Trywhitt is great choice for OTR rack shirts, ties, and accessories.  I hope you can look past this incident.

This has been my experience as well. Extremely easy returns process and very polite.
post #47 of 60
Quote:
Originally Posted by P. Bateman View Post


This has been my experience as well. Extremely easy returns process and very polite.


I have to agree! Charles Tyrwhitt has become my favorite brand of dress shirt because they are affordable, their "non-iron" shirts really don't need much ironing at all, they have great customer service, and most importantly their tailored fit shirts fit me PERFECTLY. I actually had a problem with a return recently and got an e-mail from Mr. Wheeler himself thanking me for my business and asking me some more detailed questions about my issue. Then, out of their own pocket they got me replacement shirts with ultra-expedited alterations and shipping. I couldn't be happier. 

post #48 of 60

I have to say that I buy non-iron shirts almost exclusively (from CT).  I wash and dry on the hanger.  No iron needed.  When I travel, I hang the shirt inside a steaming shower.  I haven't had a problem yet.

post #49 of 60
If anything, this thread has convinced me to try Charles Tyrwhitt.

I usually go TM Lewin and Thomas Pink, but I can't ignore the good stuff I'm reading. So, I'm guessing the thread has had the exact opposite of the intended effect.
post #50 of 60
I've only placed one order from CT and it was a great experience. I ordered 3 dress shirts and actually hadn't worn them for a few months (work's casual dress, so I don't wear dress shirts often), just kept them in the original packaging. When I finally tried them on I realized the sleeves were too short. I was well past an acceptable return timetable but contacted them and they took my return no questions asked and shipped me 3 brand new shirts. I will buy from them again.
post #51 of 60

Quote:

Originally Posted by domenickb View Post

If anything, this thread has convinced me to try Charles Tyrwhitt.
I usually go TM Lewin and Thomas Pink, but I can't ignore the good stuff I'm reading. So, I'm guessing the thread has had the exact opposite of the intended effect.


You won't regret it. From all the RTW shirts I've tried in the price range CT knocks them all out. Great fit, washes well, non-iron is great, everything is just great!!

post #52 of 60
CT's non-iron shirts are great! One feature I especially like is that their french cuff shirts have 2 separate button holes on the inside of the cuff, allowing the wearer to slightly adjust the length of the shirt by a 1/4 inch or so depending on the length of the jacket or SC. Lewin doesn't make a 16/34 so I haven't really tried them. To be honest I think Pink shirts are wildly overpriced for the quality. $130-180 a shirt and they don't even pattern match the sleeves? At that price point I'd much rather get a Hilditch and Key, which does pattern match the sleeves.
Fred
post #53 of 60

Quote:

Originally Posted by Fred G. Unn View Post

CT's non-iron shirts are great! One feature I especially like is that their french cuff shirts have 2 separate button holes on the inside of the cuff, allowing the wearer to slightly adjust the length of the shirt by a 1/4 inch or so depending on the length of the jacket or SC. Lewin doesn't make a 16/34 so I haven't really tried them. To be honest I think Pink shirts are wildly overpriced for the quality. $130-180 a shirt and they don't even pattern match the sleeves? At that price point I'd much rather get a Hilditch and Key, which does pattern match the sleeves.
Fred


Never bought from Pink, never seen any reason to at 3 times the price of CT. They have a nicer store but who cares!

post #54 of 60
I like CT shirts also, and they are pretty much all I wear (plus PRL), but lets be clear, they are a bargain shirtmaker. Their stuff is not "Great", but rather very serviceable at a good price.
post #55 of 60
Quote:
Originally Posted by jaypenkins View Post

I would think that 8 separate orders makes it obvious to the company you knew the limitations and was trying to get around them and that is why they may not honor it.
Indeed. And now the OP is angry because he was caught ... and is sufficiently self-centered that he's decided to take out his frustration on Tyrwhitt.

In response I think I'll buy something from Tyrwhitt ... perhaps some cufflinks.
Quote:
Originally Posted by texasmade10 View Post

I forwarded this order to almost 15 individuals who had never heard of Charles Tyrwhitt before. Each and every one of them received the same response and action. These could have all been repeat customers for the company instead they have created a group of very unhappy consumers.
If each was abusing the system as did you, each is the kind of customer no store wants.
post #56 of 60
Quote:
Originally Posted by chrisjr View Post

Someone should email OP;s boss and let them know what this fellow is doing on a Friday afternoon instead of working.

Not at all cool, in fact imo worse than the original transgression. For all we know it is allowed for employees to do their internet shopping on a Friday afternoon. I don't think the op has any case against CT, he tried it on and was found out but in a way he did CT a service as they know the checks in place on their web software works(or not if it was discovered manually). Maybe their IT ppl could modify the software so the transaction does not get so far but if someone has several credit cards this may not be easy.
post #57 of 60
I have no problems with this thread, but please don't post personal information. Thanks guys.

Fok.
post #58 of 60
Quote:
Originally Posted by domenickb View Post

If anything, this thread has convinced me to try Charles Tyrwhitt.
I usually go TM Lewin and Thomas Pink, but I can't ignore the good stuff I'm reading. So, I'm guessing the thread has had the exact opposite of the intended effect.

I personally prefer my CT shirts over my TM Lewin shirts. CT just feels a little bit nicer and they fit me better.
post #59 of 60
Thread Starter 
Just to give everyone some feedback, I am still a CT customer and have over 25 shirts from them. All the people who I have sent to CT have also been great customers. The few people who were able to get orders at 25bucks all went back and bought 4 for 200 as I do every season. Posting in the heat of the moment was il mannered by me, I still love the company and admire that they are trying to break the barier between quality and price. If you have not tried the shirts I highly recommend them.
post #60 of 60
Quote:
Originally Posted by AML225 View Post

I personally prefer my CT shirts over my TM Lewin shirts. CT just feels a little bit nicer and they fit me better.

TMLewin shirts always shrink - in fact the staff will admit this!!

I have 3 because I liked their designs, but might return the 2 unworn ones to exchange for Christmas presents for friends.

Personally I'd rather have much fewer shirts and have bespoke ones that last and don't shrink!
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