Originally Posted by JMRouse
Ok that's a lot to sort through.
1. You won't loose your apps, backed up or not. Your iTunes account records what you bought and you can always download the apps again for free.
2. You are saying you have never done a back up before? To iCloud? No matter what happens here, I would make sure your iPhone is set to do that from now on. It's a seamless process that happens in the background when you are on Wi-Fi. It will do this every night when you charge your phone at home. Don't take offense to this, but the fact that you were not backing up your phone is your own fault.
3. What version of OSX are you running? Also, what version of iTunes did you try and install? That sounds like a major bug to me for it to crash like that.
My overall advice here is to take your old iPhone and new iPhone 5 into an Apple store. You can make an appointment online via Apple's website so you won't have to wait. You just bought the iPhone 5 and are well under warranty. They shouldn't charge you for the tech support. I know people like to make fun of the Apple store staff, but they are there for a reason and are your best chance of getting this resolved.
In terms of your iMac, it may not be under any type of warranty depending on how old it is. If you can't resolve the issue there, I would take it with you and leave it in your trunk when you go to the Apple store to fix the phone. Mention how it's related to the iPhone's problems and won't back up to iTunes. The guy helping you may agree to take a look at (and your iTunes install) while working on your phone. I have seen them do free tech support on cases like this in the past.
While "it just works" is good marketing and PR, no one really expects products from Apple to be perfect. The company fully acknowledges that things can and do go wrong. The reason Apple gets a good rep in this area is not because they have no problems, but because they typically have a lot less then their competition. This goes for their iOS products and computers. Overall, the experience provided is better.
1) I am quite certain this is bullshit, as I have lost music I paid for when I lost a phone that I had not backed up terribly recently. iTunes showed I had bought it, but I was SOL to download it again. Ever since, I have been paranoid to make sure I click "transfer purchases" or whatever, which does not apparently happen automatically when you sync.
2) I have backed up, but not to iCloud. I just don't remember how recently. Yes, I needed to back up to iCloud, I do realize that, but as we can see, when I tried, it did not work.
3) I have no fucking idea, I am not lookign forward to hauling my iMac in to the fucking apple store.
More trouble in paradise:
I checked into maps for the first time, and, lo and behold, the phone thinks I am about 20 miles (according to google maps on my desktop, ha ha) from where I am now. It provides a very precise location for my blue dot, but it is very, very wrong.
I tap "Report a Problem" and it gives me several options, one of which is "Pin is at incorrect location." I tap that, and it shows my pin (was a dot before, not a pin, but same difference I guess) on the map and says "drag pin to correct location."
Unfortunately, I cannot drag it, because touching the pin and moving my finger moves the whole map, not the pin.
Piob, I believe you probably made the right choice.