Originally Posted by patrickBOOTH
Yes, it is documented in this thread, one of the SVP's said, "Aluminum scuffs" essentially.
He was the SVP of marketing responding to an email from an angry customer. He's a voice for the company, but that's not really the same thing as an official statement. Job's was known to write people back too and sometimes said things I don't believe were in line with the "company line."
I would like to hear an official statement on it. The extent to how bad of an issue it is should be something they address formally.