If there are problems you need to take this up with the retailer this has nothing to do with EG unless of course if bought from them directly? In any manufacturing there will sometimes be mistakes and the faulty goods are then passed on as (seconds) at a discount. What I fail to understand If the buyer can spot the problem how can the retailer sell them in the first place? surely they should have checked the item before selling them on!
I may just be lucky but I have never had any problems with EG shoes and I have been buying them for over thirty years!
I went to pick up my MTO Westminsters in DOAK. I did not take them with me as there were some issues with the finishing:
1. The cracked leather on the heel area. For those that say it's finishing, you are wrong. The leather is wrinkled and looks very weak. I have no doubt the integrity of the leather is compromised and will lead to premature cracking.
2. Blemish lines in the leather -- similar to what you find on cow leather hide used for furniture. Definitely not smooth high quality calf leather in appearance.
3. Stitching on tow box was not perfect. There was a section about 3mm where the stitching was burnt(??). Whatever caused it, it was shoddy work and totally unacceptable.
4. White blemish marks on the monk strap
I'm not sure how it can be sent from EG to the retailer. And I'm also shocked my retailer asked me to come in to pick them up. My retailer did say they would ask for another pair to be made. The previous incident on here, where the shoes were sent back for a touch up and returned no better, makes me question the integrity of EG. Looks like DOAK is having issues. I have another pair on the way that I will scrutinize very closely.
I have little confidence in EG now. I surely regret not going with Lobb. EG will not get a cent from me ever again. Total waste of time and very poor QA.
In b4 fan boys.