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Edward Green Appreciation: Pictures, Info, and Where to Buy - Page 131

post #1951 of 3648
1/4/13 at 5:09am


Is it acceptable to turn up?
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post #1952 of 3648
1/4/13 at 5:51am
Quote:
Originally Posted by Fiddler View Post

Thanks, I didn't mean to sound combative...this is just such a bummer. It would be fine if I was in New York. Now I'll have to shell out some more money to mail the shoes back, there may be duties levied by the US customs, and at the end of the day, I will be at the mercy of Leffot to refund what they deem is right. I feel I should be refunded not only my initial payment of US$1,185  but also the duties I paid in my country, plus the cost of shipping them back. And I should be indemnified from any duties that rise if the US customs detains the parcel on its return. That is exclusively Leffot's problem as it's their mistake.

On a positive note, I got an email from Leffot acknowledging and apologising for the mistake made. And they have offered to refund my payment plus duties and shipping. I just don't know what will happen if the stuff gets stopped in US customs for duties or misplaced enroute (they didn't talk about that). 

Until Leffot gets back to me on the issue of who will bear the duties in the US, I will have to reserve judgement on how to proceed.

I am really annoyed with this mess. This 82 Last looks fine from a profile view but when viewed from above it really elongates the foot visually in a most unnatural way. Aaaaargh!



It's possible they may have, luckily my screenshot was taken before they changed it. But I am glad they did so no one else can be misled as I was.

I also think Steven is a very reasonable person. Mistakes do happen. What distinguishes outstanding customer service from poor service is how these mistakes are redressed. It seems from your own threads that Steven is approaching this as I would expect it to be addressed if I was in your situation. But this takes time and in the meanwhile you won't have the shoes that you wanted to wear. If Steven does not follow through, which would be very surprising, do come back and share on the forum. But in the interim it is presenting Steven unfairly on the basis of what if scenarios. In all honesty if you have a better experience with other vendors, you should take your business there.
Edited by Poshak Man - 1/4/13 at 6:05am
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post #1953 of 3648
1/4/13 at 8:53am
Quote:
Originally Posted by Poshak Man View Post


I also think Steven is a very reasonable person. Mistakes do happen. 

 

Who said he isn't reasonable? The issue here is sloppiness that caused this whole unpleasant mess. Why on earth would you write Last 202 on your webpage when you have a shoebox in front of you that says Last 82? Wait, let me guess, it's because "mistakes do happen", right? But when you are selling shoes for over 1000USD to foreign countries you should know that what might be a minor problem to a resident of New York can be magnified many times over when the recipient is in Asia.

 

Maybe Leffot should stick to walk-in customers if they don't know that selling on the internet means putting out accurate information on their products.

 

My definition of good customer service is not letting bad things happen to begin with. Not taking my money on the pretext of wrongly marked products and then trying to be helpful.

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post #1954 of 3648
1/4/13 at 9:00am
Quote:
Originally Posted by Fiddler View Post

I tend to evaluate customer service against the standards set by Mr. Porter. When they screw up (or even if they don't), you just call DHL to your house to pick up the return and they take it back at their expense, no questions asked. I don't really have to go to the post office and waste my time there.

I don't really care how great Leffot is considered to be here and how helpful the owner is. All that is moot because they screwed up my order.

If I wanted these shoes on the 82 Last, I couldve called EG at Jermyn Street who told me they stock them (at a considerably lower price). I paid Leffot a premium since i really wanted these on the 202 Last.

Anyway, I had to weigh my choices.

First is to go through the stress of returning the shoes, pray that US does not detain them for duties, entertain the possibility that Leffot will tell me that they will not bear the customs duties, it's my responsibility etc. It's a huuuge hassle and I just don't have the time for this nonsense. Especially when it is prompted by Leffot's sloppiness.

Second is to grudgingly accept the shoes they sent me. I have, in the interests of expediency, decided to accept them the way one accepts an arranged marriage perhaps.

Another interesting story: Leffot was advising me to size down by a half for this shoe as "the 202 Last is quite generous" but I ignored that suggestion. Lucky me. Had I ordered a half size smaller, I'd be truly screwed since not only would the shoes be on a Last I didn't care for, they'd also be too tight to wear.

Jesus....what a sad saga. And now I will stop complaining and let you all get on with the praise of these rather good shoes.

Quote:
Originally Posted by Fiddler View Post

Who said he isn't reasonable? The issue here is sloppiness that caused this whole unpleasant mess. Why on earth would you write Last 202 on your webpage when you have a shoebox in front of you that says Last 82? Wait, let me guess, it's because "mistakes do happen", right? But when you are selling shoes for over 1000USD to foreign countries you should know that what might be a minor problem to a resident of New York can be magnified many times over when the recipient is in Asia.

Maybe Leffot should stick to walk-in customers if they don't know that selling on the internet means putting out accurate information on their products.

My definition of good customer service is not letting bad things happen to begin with. Not taking my money on the pretext of wrongly marked products and then trying to be helpful.

So, an example of good customer service is how Mr. Porter handled a mistake, but Leffot is providing bad customer service by making an honest mistake. If I were a retailer, I wouldn't want to deal with you. You are wound too tight to be reasonable.
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post #1955 of 3648
1/4/13 at 9:06am
And we're back on track and thread .........................!!!!!!!!!!!!!!!!!!!!!!!!!

Photobucket

Inverness Dark Oak
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post #1956 of 3648
1/4/13 at 9:07am

And rebel222, I certainly wouldn't want to deal with a retailer who thinks it's ok to screw up this bad and say oh, I made a mistake.

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post #1957 of 3648
1/4/13 at 9:15am
Quote:
Originally Posted by kev777 View Post

And we're back on track and thread .........................!!!!!!!!!!!!!!!!!!!!!!!!!
Photobucket
Inverness Dark Oak

thank you thank you thank you !!! sooooooo beautiful :)

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post #1958 of 3648
1/4/13 at 9:21am
What would you like him to say then?
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post #1959 of 3648
1/4/13 at 9:34am

Good question SHS -- How about...."Since I screwed up, I will have DHL pick up the shoes from your place and get it to us at no additional cost to you. We already given you enough trouble. Once the goods get back to us, I will refund the cost of goods plus duties you paid to your account and inform you by email of the refund so you can check it for yourself. Leffot deeply regrets this mistake and I hope you will give us another opportunity to be of service." Yeah, maybe something like that.

 

Anyone can say they're sorry....but it's actions...real actions... that count. Making me go to the post office, fill out a bunch of forms, buy a box, pack and seal it, pay postage, wait on tenterhooks for a response, yes that is action...but it's action on my part, not Leffot.

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post #1960 of 3648
1/4/13 at 9:41am
Don't forget that they will force you to tie your shoe laces to go to the post office.
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post #1961 of 3648
1/4/13 at 9:48am
The great 'block member' function, so I don't have to look at annoying crybaby posts anymore. smile.gif
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post #1962 of 3648
1/4/13 at 12:17pm
Quote:
Originally Posted by Fiddler View Post

Good question SHS -- How about...."Since I screwed up, I will have DHL pick up the shoes from your place and get it to us at no additional cost to you. We already given you enough trouble. Once the goods get back to us, I will refund the cost of goods plus duties you paid to your account and inform you by email of the refund so you can check it for yourself. Leffot deeply regrets this mistake and I hope you will give us another opportunity to be of service." Yeah, maybe something like that.

Anyone can say they're sorry....but it's actions...real actions... that count. Making me go to the post office, fill out a bunch of forms, buy a box, pack and seal it, pay postage, wait on tenterhooks for a response, yes that is action...but it's action on my part, not Leffot.

wow facepalm.gif

And for the record, I've only received excellent service from Leffot in the many years that I've shopped with them online and at their store. They are one of the best stores in New York, and it's a shame that this crybaby must do this.
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post #1963 of 3648
1/4/13 at 12:50pm
Quote:
Originally Posted by AHS View Post

Over the past couple months I've been hunting on eBay for classic and vintage -- or, if you prefer, used and cheap smile.gif -- EGs to fit my narrow US 11 size and my limited budget. If anyone is interested I can post a few photos over the next week.
Today, EG for Paul Stuart on the 202 last. A bit boring, but the leather and workmanship is outstanding. (And please excuse the crappy iphone camera.)

AHS
PS -- And please let me know if you have narrow US 11s to sell or trade.

Thanks for the comments. As for the cuffs.... 2"!

Today’s EGs: another vintage pair for Paul Stuart on the 202 last. This time, in suede….



More to come next week.

AHS
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post #1964 of 3648
1/4/13 at 12:52pm
Quote:
Originally Posted by AHS View Post


Thanks for the comments. As for the cuffs.... 2"!
Today’s EGs: another vintage pair for Paul Stuart on the 202 last. This time, in suede….

More to come next week.
AHS

Can you provide details on the prince of wales pants?  Looking for a fabric similar to that.

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post #1965 of 3648
1/4/13 at 1:01pm
Quote:
Originally Posted by Jhors2 View Post

Can you provide details on the prince of wales pants?  Looking for a fabric similar to that.

Trousers of a Brooks Brothers Milano suit.

AHS
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