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Edward Green Appreciation: Pictures, Info, and Where to Buy - Page 131

post #1951 of 10464
Quote:
Originally Posted by Poshak Man View Post


I also think Steven is a very reasonable person. Mistakes do happen. 

 

Who said he isn't reasonable? The issue here is sloppiness that caused this whole unpleasant mess. Why on earth would you write Last 202 on your webpage when you have a shoebox in front of you that says Last 82? Wait, let me guess, it's because "mistakes do happen", right? But when you are selling shoes for over 1000USD to foreign countries you should know that what might be a minor problem to a resident of New York can be magnified many times over when the recipient is in Asia.

 

Maybe Leffot should stick to walk-in customers if they don't know that selling on the internet means putting out accurate information on their products.

 

My definition of good customer service is not letting bad things happen to begin with. Not taking my money on the pretext of wrongly marked products and then trying to be helpful.

post #1952 of 10464
Quote:
Originally Posted by Fiddler View Post

I tend to evaluate customer service against the standards set by Mr. Porter. When they screw up (or even if they don't), you just call DHL to your house to pick up the return and they take it back at their expense, no questions asked. I don't really have to go to the post office and waste my time there.

I don't really care how great Leffot is considered to be here and how helpful the owner is. All that is moot because they screwed up my order.

If I wanted these shoes on the 82 Last, I couldve called EG at Jermyn Street who told me they stock them (at a considerably lower price). I paid Leffot a premium since i really wanted these on the 202 Last.

Anyway, I had to weigh my choices.

First is to go through the stress of returning the shoes, pray that US does not detain them for duties, entertain the possibility that Leffot will tell me that they will not bear the customs duties, it's my responsibility etc. It's a huuuge hassle and I just don't have the time for this nonsense. Especially when it is prompted by Leffot's sloppiness.

Second is to grudgingly accept the shoes they sent me. I have, in the interests of expediency, decided to accept them the way one accepts an arranged marriage perhaps.

Another interesting story: Leffot was advising me to size down by a half for this shoe as "the 202 Last is quite generous" but I ignored that suggestion. Lucky me. Had I ordered a half size smaller, I'd be truly screwed since not only would the shoes be on a Last I didn't care for, they'd also be too tight to wear.

Jesus....what a sad saga. And now I will stop complaining and let you all get on with the praise of these rather good shoes.

Quote:
Originally Posted by Fiddler View Post

Who said he isn't reasonable? The issue here is sloppiness that caused this whole unpleasant mess. Why on earth would you write Last 202 on your webpage when you have a shoebox in front of you that says Last 82? Wait, let me guess, it's because "mistakes do happen", right? But when you are selling shoes for over 1000USD to foreign countries you should know that what might be a minor problem to a resident of New York can be magnified many times over when the recipient is in Asia.

Maybe Leffot should stick to walk-in customers if they don't know that selling on the internet means putting out accurate information on their products.

My definition of good customer service is not letting bad things happen to begin with. Not taking my money on the pretext of wrongly marked products and then trying to be helpful.

So, an example of good customer service is how Mr. Porter handled a mistake, but Leffot is providing bad customer service by making an honest mistake. If I were a retailer, I wouldn't want to deal with you. You are wound too tight to be reasonable.
post #1953 of 10464
And we're back on track and thread .........................!!!!!!!!!!!!!!!!!!!!!!!!!

Photobucket

Inverness Dark Oak
post #1954 of 10464

And rebel222, I certainly wouldn't want to deal with a retailer who thinks it's ok to screw up this bad and say oh, I made a mistake.

post #1955 of 10464
Quote:
Originally Posted by kev777 View Post

And we're back on track and thread .........................!!!!!!!!!!!!!!!!!!!!!!!!!
Photobucket
Inverness Dark Oak

thank you thank you thank you !!! sooooooo beautiful :)

post #1956 of 10464
What would you like him to say then?
post #1957 of 10464

Good question SHS -- How about...."Since I screwed up, I will have DHL pick up the shoes from your place and get it to us at no additional cost to you. We already given you enough trouble. Once the goods get back to us, I will refund the cost of goods plus duties you paid to your account and inform you by email of the refund so you can check it for yourself. Leffot deeply regrets this mistake and I hope you will give us another opportunity to be of service." Yeah, maybe something like that.

 

Anyone can say they're sorry....but it's actions...real actions... that count. Making me go to the post office, fill out a bunch of forms, buy a box, pack and seal it, pay postage, wait on tenterhooks for a response, yes that is action...but it's action on my part, not Leffot.

post #1958 of 10464
Don't forget that they will force you to tie your shoe laces to go to the post office.
post #1959 of 10464
The great 'block member' function, so I don't have to look at annoying crybaby posts anymore. smile.gif
post #1960 of 10464
Quote:
Originally Posted by Fiddler View Post

Good question SHS -- How about...."Since I screwed up, I will have DHL pick up the shoes from your place and get it to us at no additional cost to you. We already given you enough trouble. Once the goods get back to us, I will refund the cost of goods plus duties you paid to your account and inform you by email of the refund so you can check it for yourself. Leffot deeply regrets this mistake and I hope you will give us another opportunity to be of service." Yeah, maybe something like that.

Anyone can say they're sorry....but it's actions...real actions... that count. Making me go to the post office, fill out a bunch of forms, buy a box, pack and seal it, pay postage, wait on tenterhooks for a response, yes that is action...but it's action on my part, not Leffot.

wow facepalm.gif

And for the record, I've only received excellent service from Leffot in the many years that I've shopped with them online and at their store. They are one of the best stores in New York, and it's a shame that this crybaby must do this.
post #1961 of 10464
Quote:
Originally Posted by AHS View Post

Over the past couple months I've been hunting on eBay for classic and vintage -- or, if you prefer, used and cheap smile.gif -- EGs to fit my narrow US 11 size and my limited budget. If anyone is interested I can post a few photos over the next week.
Today, EG for Paul Stuart on the 202 last. A bit boring, but the leather and workmanship is outstanding. (And please excuse the crappy iphone camera.)

AHS
PS -- And please let me know if you have narrow US 11s to sell or trade.

Thanks for the comments. As for the cuffs.... 2"!

Today’s EGs: another vintage pair for Paul Stuart on the 202 last. This time, in suede….



More to come next week.

AHS
post #1962 of 10464
Quote:
Originally Posted by AHS View Post


Thanks for the comments. As for the cuffs.... 2"!
Today’s EGs: another vintage pair for Paul Stuart on the 202 last. This time, in suede….

More to come next week.
AHS

Can you provide details on the prince of wales pants?  Looking for a fabric similar to that.

post #1963 of 10464
Quote:
Originally Posted by Jhors2 View Post

Can you provide details on the prince of wales pants?  Looking for a fabric similar to that.

Trousers of a Brooks Brothers Milano suit.

AHS
post #1964 of 10464
Nothing like Dark Oak!!
post #1965 of 10464
I agree on Dark Oak,
Today we have the Orkney 5 eye boot in Dark Oak on the 202, one of my favorite MTO's from Tom at Leather Soul. That loose extra leather on the instep you see is where I had my bunion areas point stretched as these are marked D's. Now I get EG's in E or evn F to accomodate that part of my feet.
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