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Edward Green Appreciation: Pictures, Info, and Where to Buy - Page 130

post #1936 of 14869
+1. Steven is a very reasonable man and his customer service is top notch.
post #1937 of 14869

Yeah you're right Kolecho, assuming that such a high end, high priced shoe store would offer a flawless sales experience was my fault to begin with. 

post #1938 of 14869
If you believe that any human endeavor can be errorless, then Godspeed.
post #1939 of 14869
Quote:
Originally Posted by kolecho View Post

I think you are over reacting. You should have a little patience and try to settle this with Leffot before filing a dispute with Paypal. Plus, the last thing I'd do is run the story up on SF. I've had issues with Leffot's shoes before and all was resolved over some emails.

+1. From Steven's reply, they already apologized and it sounds like they are gonna take care of you no matter what (shipping + duties + purchase price). Stop overthinking all the "what if's" scenario, as I am sure Steven/Leffot will take care of it. facepalm.gif
post #1940 of 14869
Quote:
Originally Posted by kolecho View Post

I think you are over reacting. You should have a little patience and try to settle this with Leffot before filing a dispute with Paypal. Plus, the last thing I'd do is run the story up on SF. I've had issues with Leffot's shoes before and all was resolved over some emails.

+1

If you are ordering online (and even when ordering in person), mistakes can and do happen. Ordering from a high-end establishment does not make them immune to human-error, what really matters is the manner in which such-errors are rectified and by your own account it seems Steven is dealing with the situation promptly and professionally. There really was no need to raise something as simple as being delivered the wrong item on this forum unless and until it was clear the situation wasn't being resolved in an appropriate manner.
post #1941 of 14869
Quote:
Originally Posted by ThinkDerm View Post

I understand you are disappointed, but you might as well try them on -- the 82 last looks nice from here.

82 is the best!!!!!!
post #1942 of 14869
Quote:
Originally Posted by NAMOR View Post

82 is the best!!!!!!

The 82 last is much more elegant then the 202 IMHO, unless of course it does not fit you then there is a problem, I have shoes on both the last but prefer the look of the 82.
post #1943 of 14869

I tend to evaluate customer service against the standards set by Mr. Porter. When they screw up (or even if they don't), you just call DHL to your house to pick up the return and they take it back at their expense, no questions asked. I don't really have to go to the post office and waste my time there.

 

I don't really care how great Leffot is considered to be here and how helpful the owner is. All that is moot because they screwed up my order.

 

If I wanted these shoes on the 82 Last, I couldve called EG at Jermyn Street who told me they stock them (at a considerably lower price). I paid Leffot a premium since i really wanted these on the 202 Last.

 

Anyway, I had to weigh my choices.

 

First is to go through the stress of returning the shoes, pray that US does not detain them for duties, entertain the possibility that Leffot will tell me that they will not bear the customs duties, it's my responsibility etc. It's a huuuge hassle and I just don't have the time for this nonsense. Especially when it is prompted by Leffot's sloppiness.

 

Second is to grudgingly accept the shoes they sent me. I have, in the interests of expediency, decided to accept them the way one accepts an arranged marriage perhaps.

 

Another interesting story: Leffot was advising me to size down by a half for this shoe as "the 202 Last is quite generous" but I ignored that suggestion. Lucky me. Had I ordered a half size smaller, I'd be truly screwed since not only would the shoes be on a Last I didn't care for, they'd also be too tight to wear.

 

Jesus....what a sad saga. And now I will stop complaining and let you all get on with the praise of these rather good shoes.

post #1944 of 14869
I too prefer the 82, in fact I ordered a pair on that last yesterday. Still I too would be annoyed to receive EGs on a different last than I ordered, even if the rest of the world prefered the last I received.
I'm sure leffot will sort this out for you though and agree with ezlau that you shouldn't overthink everything that might go wrong.
post #1945 of 14869
Quote:
Originally Posted by Fiddler View Post

I tend to evaluate customer service against the standards set by Mr. Porter. When they screw up (or even if they don't), you just call DHL to your house to pick up the return and they take it back at their expense, no questions asked. I don't really have to go to the post office and waste my time there.

I don't really care how great Leffot is considered to be here and how helpful the owner is. All that is moot because they screwed up my order.

If I wanted these shoes on the 82 Last, I couldve called EG at Jermyn Street who told me they stock them (at a considerably lower price). I paid Leffot a premium since i really wanted these on the 202 Last.

Anyway, I had to weigh my choices.

First is to go through the stress of returning the shoes, pray that US does not detain them for duties, entertain the possibility that Leffot will tell me that they will not bear the customs duties, it's my responsibility etc. It's a huuuge hassle and I just don't have the time for this nonsense. Especially when it is prompted by Leffot's sloppiness.

Second is to grudgingly accept the shoes they sent me. I have, in the interests of expediency, decided to accept them the way one accepts an arranged marriage perhaps.

Another interesting story: Leffot was advising me to size down by a half for this shoe as "the 202 Last is quite generous" but I ignored that suggestion. Lucky me. Had I ordered a half size smaller, I'd be truly screwed since not only would the shoes be on a Last I didn't care for, they'd also be too tight to wear.

Jesus....what a sad saga. And now I will stop complaining and let you all get on with the praise of these rather good shoes.

1) I am not sure I would use Mr. Porter as the benchmark for good customer service. They once sent me a defective item and I had to return it to them 4 times before I was actually sent the correct replacement. It is a large organisation (at least compared to Leffot) and each time you contact them you have to deal with someone new who isn't familiar with the details of your case and are often met with automated email responses rather than a considered response. At least with Leffot, you are assured of dealing with a single person which, in my experience, makes things a lot smoother.

2) Yes you could have called EG and ordered the shoes from them. Guess what, they are also human and also make mistakes (as several other threads on this forum can attest to).

3) No one is saying you should have to keep an 82 last when you ordered the 202. I think what most people are saying is, calm down, these things happen, and wait for Leffot to confirm how they are going to deal with the situation before you start whining posts about how you may not get refunded your duties and how this may happen and how that may not happen!

It's only a saga because you have made it one. Perhaps if the realities of internet shopping are too stressful for you you should stick to shopping in B&M stores?
post #1946 of 14869
What's with the number of insane people in this thread lately? confused.gif
post #1947 of 14869
Quote:
Originally Posted by Dib View Post


It's only a saga because you have made it one. Perhaps if the realities of internet shopping are too stressful for you you should stick to shopping in B&M stores?

 

So true. Posting details of this saga before having even had a reply from Leffot is pretty bad form, all things considered.

post #1948 of 14869
Quote:
Originally Posted by kolecho View Post

I think you are over reacting. You should have a little patience and try to settle this with Leffot before filing a dispute with Paypal. Plus, the last thing I'd do is run the story up on SF. I've had issues with Leffot's shoes before and all was resolved over some emails.

+1

 

Quote:
Originally Posted by AHS View Post

Over the past couple months I've been hunting on eBay for classic and vintage -- or, if you prefer, used and cheap smile.gif -- EGs to fit my narrow US 11 size and my limited budget. If anyone is interested I can post a few photos over the next week.
Today, EG for Paul Stuart on the 202 last. A bit boring, but the leather and workmanship is outstanding. (And please excuse the crappy iphone camera.)

AHS
PS -- And please let me know if you have narrow US 11s to sell or trade.

 

Holy foo.gif, is that 5" cuff?

post #1949 of 14869


Is it acceptable to turn up?
post #1950 of 14869
Quote:
Originally Posted by Fiddler View Post

Thanks, I didn't mean to sound combative...this is just such a bummer. It would be fine if I was in New York. Now I'll have to shell out some more money to mail the shoes back, there may be duties levied by the US customs, and at the end of the day, I will be at the mercy of Leffot to refund what they deem is right. I feel I should be refunded not only my initial payment of US$1,185  but also the duties I paid in my country, plus the cost of shipping them back. And I should be indemnified from any duties that rise if the US customs detains the parcel on its return. That is exclusively Leffot's problem as it's their mistake.

On a positive note, I got an email from Leffot acknowledging and apologising for the mistake made. And they have offered to refund my payment plus duties and shipping. I just don't know what will happen if the stuff gets stopped in US customs for duties or misplaced enroute (they didn't talk about that). 

Until Leffot gets back to me on the issue of who will bear the duties in the US, I will have to reserve judgement on how to proceed.

I am really annoyed with this mess. This 82 Last looks fine from a profile view but when viewed from above it really elongates the foot visually in a most unnatural way. Aaaaargh!



It's possible they may have, luckily my screenshot was taken before they changed it. But I am glad they did so no one else can be misled as I was.

I also think Steven is a very reasonable person. Mistakes do happen. What distinguishes outstanding customer service from poor service is how these mistakes are redressed. It seems from your own threads that Steven is approaching this as I would expect it to be addressed if I was in your situation. But this takes time and in the meanwhile you won't have the shoes that you wanted to wear. If Steven does not follow through, which would be very surprising, do come back and share on the forum. But in the interim it is presenting Steven unfairly on the basis of what if scenarios. In all honesty if you have a better experience with other vendors, you should take your business there.
Edited by Poshak Man - 1/4/13 at 6:05am
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