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Lost in the mail

post #1 of 24
3/5/12 at 7:19am
Thread Starter 
I ordered something from an affiliate, that went out for delivery on Jan 23rd. According to the tracking it was never delivered. USPS says I cant' open a claim because I'm not the shipper. I asked the affiliate if they would re-send the order, and they in stead, offered me a smaller one time credit. Are they doing me a favor or should they be responsible for ensuring delivery?
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post #2 of 24
3/5/12 at 7:22am
Was the item shipped internationally? I have been told by many international sellers (on eBay and on legitimate ecommerce sites) that if there are two carriers (i.e. they ship Royal Mail and then USPS picks it up after it clears customs in the States) that they cannot be liable once the package switches hands to USPS.

I assume someone running a business would insure their parcels, however, so it doesn't seem right they wouldn't be able to refund the entire purchase price.
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post #3 of 24
3/5/12 at 7:25am
Thread Starter 
Quote:
Originally Posted by bourbonbasted View Post

Was the item shipped internationally? I have been told by many international sellers (on eBay and on legitimate ecommerce sites) that if there are two carriers (i.e. they ship Royal Mail and then USPS picks it up after it clears customs in the States) that they cannot be liable once the package switches hands to USPS.
I assume someone running a business would insure their parcels, however, so it doesn't seem right they wouldn't be able to refund the entire purchase price.

It was, in fact, shipped internationally. I feel the same way about insurance.
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post #4 of 24
3/5/12 at 7:37am
Quote:
Originally Posted by gladhands View Post

It was, in fact, shipped internationally. I feel the same way about insurance.

Yeah. The whole international thing is a pain. I specifically request that international packages are sent via FedEx, UPS or DHL just to ensure that they are in the same hands throughout the entire process.

Customs also seems to be a nightmare for foreign shipping entities. I remember I had a pair of shoes that took three months to show up. I had everything lined up with eBay and PayPal. Was out for blood. And then they randomly showed up one day. No one at USPS or customs could tell me anything and then poof, there they were. Seems like this should all be much easier. We are in 2012, after all.
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post #5 of 24
3/5/12 at 7:40am
Could be worse. You could have gotten the item, but then it might have been 5cm off.
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post #6 of 24
3/5/12 at 7:58am
Thread Starter 
Quote:
Originally Posted by F. Corbera View Post

Could be worse. You could have gotten the item, but then it might have been 5cm off.

Ill-fitting clothing is my sprezzatura.
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post #7 of 24
3/5/12 at 8:17am
Your item may still show up.
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post #8 of 24
3/5/12 at 8:23am
I think any company, but especially an SF affiliate selling stuff because they advertised on SF, should take care of their customers. This is kind of ridiculous.
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post #9 of 24
3/5/12 at 8:34am
Quote:
Originally Posted by NotoriousMarquis View Post

I think any company, but especially an SF affiliate selling stuff because they advertised on SF, should take care of their customers. This is kind of ridiculous.

tough call, especially due to the international element.

Sellers are not in the shipping business. Unless they own their own shipping company they cannot guarantee the actions or performance of the USPS.

I think both parties have to do some diligence in holding USPS accountable...........it's too easy for them to use the "we handle thousands of packages a day...." excuse.

Hopefully it all works out.
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post #10 of 24
3/5/12 at 8:39am
Thread Starter 
Quote:
Originally Posted by Viral View Post

.
I think both parties have to do some diligence in holding USPS accountable...........it's too easy for them to use the "we handle thousands of packages a day...." excuse.

I tracked the package and contacted the local post office. They have no idea what happened to it after it went out on the truck. I have done my due diligence. It simply appears to be lost. In surance may be an issue for the Seller because there are multiple shippers. The shipper they used is only responsible for getting the package to the USPS, which they accomplished.
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post #11 of 24
3/5/12 at 8:44am
Quote:
Originally Posted by gladhands View Post

I tracked the package and contacted the local post office. They have no idea what happened to it after it went out on the truck. I have done my due diligence. It simply appears to be lost. In surance may be an issue for the Seller because there are multiple shippers. The shipper they used is only responsible for getting the package to the USPS, which they accomplished.

I see..........well, you took it as far as you could on your end, however their excuse is still not good enough. If they don't know what happened to the package once on the truck then who will?

my fingers are crossed for you.........
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post #12 of 24
3/5/12 at 3:29pm
Thread Starter 
Quote:
Originally Posted by NORE View Post

Your item may still show up.

I have little hope.
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post #13 of 24
3/5/12 at 6:51pm
The USPS tracking system is one of the worst there is. I hope your package arrives.
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post #14 of 24
3/5/12 at 7:13pm

I've always gotten my parcels by USPS.  On rare occasion, the package is damaged, but it was always delivered.  I once sent a letter USPS Express.  It was delivered, two months later.  The envelope was passed to a subcontractor.  The subs truck driver was in an accident.  The driver went to the hospital, and the truck was totaled.  The truck went to auction and was purchased by a scrap dealer.  The scrap dealer discovered the truck full of parcels and called USPS.  USPS picked up the parcels and delivered them.  USPS refunded my money.  Crazy, I know, but it has only happened once in my life.  Otherwise the Post Office has always done a good job.  Be persistent and ask USPS to put a trace on the package.

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post #15 of 24
3/5/12 at 7:36pm
Quote:
Originally Posted by PhiPsi32 View Post

I've always gotten my parcels by USPS.  On rare occasion, the package is damaged, but it was always delivered.  I once sent a letter USPS Express.  It was delivered, two months later.  The envelope was passed to a subcontractor.  The subs truck driver was in an accident.  The driver went to the hospital, and the truck was totaled.  The truck went to auction and was purchased by a scrap dealer.  The scrap dealer discovered the truck full of parcels and called USPS.  USPS picked up the parcels and delivered them.  USPS refunded my money.  Crazy, I know, but it has only happened once in my life.  Otherwise the Post Office has always done a good job.  Be persistent and ask USPS to put a trace on the package.

That's a pretty amazing story.
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