I wanted to pass on a good news story.
I ordered three ties online from Patrizio. The quality was exceptional, but I noted that the interlining used was thicker than is my preference. (This is of course a matter of taste, but my preference is for very supple / soft). I mentioned this to Patrizio to see if this could be sorted out for future orders. He immediately volunteered to remake the ties with softer interlining, at no cost to me. They arrived today. I do not write many recommendations on Style Forvm (in fact this may be my first), but I could not be more impressed with the service I received.