so sorry to read of one's negative experience, but allow me to share my relationship with dv and me. first a bit of a qualifier for a certain 'expectation' of my business wardrobe:
1) I have worn custom/made-to-measure shirts, manufactured by the same shirt maker, for 25 years. The family business (ripley shirt co) closed as there were no members to carry on its existence. I also have purchased my other clothing items from the same menswear store for this same 25 years (pockets menswear);
2) the three reasons why I wear custom shirts (in order of priority): a) fit; b) customization (ie, collar/cuff, covered button placket, no pocket, stripe orientation); and, c) I truly enjoy clothes, thus a) and b); and,
3) over the years, I’ve noted certain style touches that I have incorporated into my shirts; my shirt maker simply made a template of these and I would reference on reorders. It should be noted my shirt maker was local, with the office/showroom in the front, and his seamstresses in the back of the building (we all know the benefit of this)
after an unsuccessful pursuit of a couple of recommendations, I placed a call to dv and was fortunate to have the opportunity to speak with the president, vinnie sikka, as to my situation and desire for certain personal preferences in my shirts. I forward six to eight jpegs; vinnie’s response was that each could be provided. We agreed as to a format for my shirt options-he would keep my jpegs and I would reference them by jpeg number during the order process.
With respect to the website, i established a profile using measurements from three of my most recent ripley shirts, thus creating a consistent set of measurements.
As many of you will note, dv offers a hand sewn collar and cuff option. Never experiencing this, I did a bit of reading and determined it too, was something I wanted to try. It truly is something you can feel; very unique and something I would describe as a ‘soft fullness’ to both collar and cuff. With respect to how it would launder, it comes out very similar to the look of a fused collar and cuff.
As I had a really good feeling about this endeavor, my initial order was for three shirts; solid, check, and stripe. Speaking of stripes, all my stripes are horizontal as opposed to vertical. I have attached a couple of pictures of this style created by dv. What may be of interest is the attention to detail at the ‘match lines’; those areas where sections of material come together. With respect to the collar, this tab collar does not have a typical button sewn on for fastening. I had a plating company manufacture a brass stud (shown on the rose stripe shirt) that is pretty cool. Should you wish to utilize this type collar, you might email vinnie as to a source for a stud or simply ask for a button tab. Lastly, they have been able to address two different versions of a tab cuff.
All three shirts in the initial order were spot-on. Additionally, I wear my watch on the left wrist, thus my order included a note for a one-half inch increase in circumference on the left; this too, was accommodated. So…off they went to the cleaners and I immediately turned around and ordered another two. Additional orders now account for twelve of my shirts coming from dv. Fit and customization has never been an issue although a couple of shirts had a mixup in collar/cuff requests. both times, dv stood behind these and resolved to my satisfaction.
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Rarely have I ever been ‘all-in’ as it relates to this e-tailing environment; I’ve simply dabbled here and there. Like many of you, there is always a perceived higher level of confidence to see/smell/touch most purchases. For this one individual, that is not the situation here. I am very pleased the ‘stars aligned’ and I have had the opportunity to cross paths with deo veritas. I feel confident that dv will be my shirt maker until one of us no longer exists.
while a bit lengthly, i hope this 'short story' brings some of you a bit of confidence.