Originally Posted by Connemara
Yep, bought them there in November I believe. It's a pretty nice wool trouser, considering I nabbed them on sale at about $78.
Why the fight with management?
I bought the trousers at $78, I think it was, and then, 10 days later, the price dropped to $30 or so. I asked to see if I could get a price reduction, and a nice young clerk agreed. But then the manager intervened, saying there is a seven-day limit on price reductions. This I can understand. Only then I noticed they had an identical pair a single size up (34).
At this point, I felt rather silly. I could return my trousers, which now seemed outrageously expensive, and buy the identical pair. But that would mean they would fit slightly less well, and I'd probably need to pay for alterations. I offered to return my trousers (still unworn, with tags) and buy them again; I even offered to buy both pairs at the lower price. But if I returned the smaller size, the manager would not, under any circumstance, let me have them back.
Now, I can certainly understand the price-reduction policy. It would be unfair to buy something at full price, hold it for three months, then ask for the lower price. But we're talking a difference of three days and a single size. It's not like that all that was left was a pair of 52s. Ultimately, I returned the properly sized trousers and bought the slightly larger ones. It was a significant hassle for all involved.
The whole affair just struck me as deliberately poor service. I don't claim to be in the right on this one, but I can't say I have much desire to go back.