Originally Posted by suited
Has anyone had experience with restoration hardware? We received our second package from them that was destroyed upon delivery. UPS could be more careful, but their packaging was not sufficient in either case. The first incident was a set of wood curtain rods, 3 of them were snapped in half. The packaging was a joke. Yesterday we received a chandelier, one that you would think is nearly indestructible (it's mostly iron). They chose to only protect the box in the 4 corners, and not on the sides. The result was a giant hole in the side of the box. The chandelier inside was ruined. We waited a month for it, only to hear it will be another 2 weeks before the new one is shipped.
As far as quality, it seems to be hit or miss. Definitely look at the item in the store before buying it, some are made better than others.
I bought a number of fixtures for my house (knobs, towel rods, etc) from Resto Hardware. I have similarly mixed reactions to them as a company.
I really like the line of stuff I bought from them (from their "Dillon" line
) and I found it very difficult to find anything else in that particular design aesthetic (classic design elements, but square - I was matching my sink shapes, bath faucets, etc. which were all in a square aesthetic, and it proved very difficult to find anything square that was not also very contemporary, e.g. lacking end finials etc.). I think it looks great in my home and I am satisfied with the design.
With that said, the quality is a mixed bag, from the quality of the customer service on down to the actual pieces. First, I had received a substantial gift certificate, and they were unable to process the gift certificate outside of a store. I was ordering off the web, and they could not accommodate me other than for me to mail in the gift certificate. Then, they were out of the towel rings I ordered, and it took, literally, months
for them to arrive. They blew about 4 delivery dates, all with short automated e-mails notifying me of a new date.
My rings and rods all look good and have held up pretty well, but actually, like you, I also had a problem with a shipping box being damaged. There was no damage to the contents, fortunately.
Around the same time, I also bought some soap dishes from the same line at a store closing fire sale. The soap dishes have not fared well - they looked great out of the box, but the soap and water have permanently damaged the chrome and even eaten through it in places, and the dishes are actually rusting. Maybe I'm expecting too much from a soap dish, but thank god I only paid considerably less than retail, because these fuckers would have been like $50 apiece, and they have lasted less than a year. I think that's unacceptable.
I think the design of some of their stuff is really great, but the prices are outrageous for the quality, and having to keep getting that farking catalog with that douchebag in his moto jacket all the time is like a kick in the balls every time. I doubt I'd buy anything from them ever again... besides maybe their Chesterfield sofa, because it's beautiful.