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Everlane T-shirts - Page 122

post #1816 of 3323
I meant to write this up sooner, but I just never got around to doing it. In any case, here is my Everlane ordering experience:

Back near the end of June, I put in an order for 4 t's. I knew that they were pre-orders, so I figured that they'd take a bit of time to ship, but I didn't realize that they would eventually take about a month and a half to arrive at my door.

As I watched the dates for the t-shirt shipments (visible on the page for ordering each t-shirt—"Pre-order; will ship by X date") roll back, I got a bit frustrated that no attempt was made, on the part of the Everlane team, to communicate the reason behind the continued delay on the t-shirt orders.

Eventually I sent an email to the support team (as well as a PM to Nan) just to see when the shirts might ship. The responses were really quick (I got them maybe a day after I sent them), but they were also a bit vague at first. I don't think the Everlane team anticipated these delays, nor I did it seem that they knew how to respond to customer inquiries regarding the delays.

Kyle was really helpful in that he responded quickly to my concerns, but it wasn't until Jonathan replied that I found out exactly how everything was being handled. Some manufacturing error led to delays,so pre-orders were, as a consequence, rolled back.

Now, this all would have been a strictly frustrating experience if it weren't for the fact that Everlane was quick in their response to my concerns, that they offered a $15 credit as a sort of "compensation" for the extended delays, and that the product they delivered really was what I wanted.

I'd hope that if something happens again in the future—something along the lines of manufacturing mishaps, or what-have-you—that the Everlane team is a bit more proactive in their approach (i.e. alerting customers to expect delays, giving some brief explanation, making up for the delay) before the customer wait a month to get an idea of what is going on; but nonetheless what could have been a really negative experience was resolved into a fairly positive one. I'll definitely use that $15 credit, as well as make future purchases from Everlane.
post #1817 of 3323

Is everyone's invite rewards different? I compared mine with a friend:

 

Invite 1

Me: sneak peek now

Friend: secret shop

 

Invite 10:

Me: n/a

Friend: Free tee

 

Invite 15:

Me: Free tee

Friend: n/a

 

Invite 20:

Me: n/a

Friend: $40 credit

 

Invite 25:

Me: $25 credit

Friend: n/a

 

Invite 35:

Me: n/a

Friend: Free shipping for life

 

Invite: 50

Me: Free shipping for life

Friend: Insider access

 

 

Just curious about this. I recommend my friends either way. Especially the backpack, my friends want the backpacks :D

post #1818 of 3323
Quote:
Originally Posted by sleu View Post

Warning: Spoiler! (Click to show)
Is everyone's invite rewards different? I compared mine with a friend:

Invite 1
Me: sneak peek now
Friend: secret shop

Invite 10:
Me: n/a
Friend: Free tee

Invite 15:
Me: Free tee
Friend: n/a

Invite 20:
Me: n/a
Friend: $40 credit

Invite 25:
Me: $25 credit
Friend: n/a

Invite 35:
Me: n/a
Friend: Free shipping for life

Invite: 50
Me: Free shipping for life
Friend: Insider access


Just curious about this. I recommend my friends either way. Especially the backpack, my friends want the backpacks biggrin.gif

you managed to spam 50 people and get them to sign up. Impressive.
post #1819 of 3323

Nan, will the cashmere stuff be available in October?

post #1820 of 3323
Quote:
Originally Posted by sleu View Post

Invite 20:
Me: n/a
Friend: $40 credit

$40 credit?!?

I think my rewards were the same as yours if I recall correctly
post #1821 of 3323

haha na I don't have all the perks yet, only a few friends signed up from me and the rest signed up off each other before I could give them my link :(

post #1822 of 3323
Quote:
Originally Posted by thewho13 View Post

I meant to write this up sooner, but I just never got around to doing it. In any case, here is my Everlane ordering experience:
Back near the end of June, I put in an order for 4 t's. I knew that they were pre-orders, so I figured that they'd take a bit of time to ship, but I didn't realize that they would eventually take about a month and a half to arrive at my door.
As I watched the dates for the t-shirt shipments (visible on the page for ordering each t-shirt—"Pre-order; will ship by X date") roll back, I got a bit frustrated that no attempt was made, on the part of the Everlane team, to communicate the reason behind the continued delay on the t-shirt orders.
Eventually I sent an email to the support team (as well as a PM to Nan) just to see when the shirts might ship. The responses were really quick (I got them maybe a day after I sent them), but they were also a bit vague at first. I don't think the Everlane team anticipated these delays, nor I did it seem that they knew how to respond to customer inquiries regarding the delays.
Kyle was really helpful in that he responded quickly to my concerns, but it wasn't until Jonathan replied that I found out exactly how everything was being handled. Some manufacturing error led to delays,so pre-orders were, as a consequence, rolled back.
Now, this all would have been a strictly frustrating experience if it weren't for the fact that Everlane was quick in their response to my concerns, that they offered a $15 credit as a sort of "compensation" for the extended delays, and that the product they delivered really was what I wanted.
I'd hope that if something happens again in the future—something along the lines of manufacturing mishaps, or what-have-you—that the Everlane team is a bit more proactive in their approach (i.e. alerting customers to expect delays, giving some brief explanation, making up for the delay) before the customer wait a month to get an idea of what is going on; but nonetheless what could have been a really negative experience was resolved into a fairly positive one. I'll definitely use that $15 credit, as well as make future purchases from Everlane.

Glad to hear it turned out fairly ok, and thanks for the suggestions, I will pass them on to the rest of the team.


Quote:
Originally Posted by sleu View Post

Is everyone's invite rewards different? I compared mine with a friend:

...

Just curious about this. I recommend my friends either way. Especially the backpack, my friends want the backpacks biggrin.gif

We have 5 different versions of the invite system in play right now, I can't even keep track anymore.
Quote:
Originally Posted by CalTex View Post

you managed to spam 50 people and get them to sign up. Impressive.

shog[1].gif
Quote:
Originally Posted by iBsteve View Post

Nan, will the cashmere stuff be available in October?

Early November is the plan.
post #1823 of 3323
why no tanks for men?
post #1824 of 3323
Quote:
Originally Posted by thenanyu View Post

Early November is the plan.

yikes, so late... hopefully my knit-buying season will still be open by then redface.gif
post #1825 of 3323
Quote:
Originally Posted by CalTex View Post

lol, you seem like a cool e-bro icon_gu_b_slayer[1].gificon_gu_b_slayer[1].gificon_gu_b_slayer[1].gif
Ayeeee brah. cheers.gif

Quote:
Originally Posted by thenanyu View Post

I think Styleforum is going to be like that - people here are picky, but that's what makes SF, SF. Our feeling is, if you do your best to satisfy the most demanding customers, you are doing the right thing.
Very true. I know I'm guilty of perhaps being more picky than I ought to be with my belongings. shog[1].gif
post #1826 of 3323

Order has been shipped! Will post a fit for the shirt and some shots of the backpack. 

post #1827 of 3323

Just got my navy snap backpack and it is tight.  Nicely done on the details of this pack, I'm already getting compliments on it as I walk around the city.

post #1828 of 3323

Did anyone buy the zip backpack? I noticed that the left side of my front upper zipper is 0.25 inches lower than the right side ffffuuuu.gif Ugh, I was intending to use the backpack for a small trip in a couple of days, so I'm not sure if I should go through the hassle of a return or bite the bullet and keep it (and hopefully grow accustomed to its flaw...). 

post #1829 of 3323
SF never ceases to amaze me
post #1830 of 3323
Quote:
Originally Posted by Flyswatter View Post

Quote:
Originally Posted by CalTex View Post

lol, you seem like a cool e-bro icon_gu_b_slayer[1].gificon_gu_b_slayer[1].gificon_gu_b_slayer[1].gif
Ayeeee brah. cheers.gif

Quote:
Originally Posted by thenanyu View Post

I think Styleforum is going to be like that - people here are picky, but that's what makes SF, SF. Our feeling is, if you do your best to satisfy the most demanding customers, you are doing the right thing.
Very true. I know I'm guilty of perhaps being more picky than I ought to be with my belongings. shog[1].gif

SF; it's more than a forum, it's a way of life.
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