Originally Posted by Piobaire
That's what I was referring to more than anything, and I know every business has an off day (mine included), but I still more or less stand behind that thought. At the very least the GM or Captain needs to recognize it and take steps to make it good or comp the meal.
I will defend them a little bit. Nothing was inedibley, throw a hissy-fit bad. It was just below what you would expect at Parisian 3 star prices, particularly the quality of the fish. But I'm willing to forgive it as a one off accident. Shit happens with non-industrial ingredients. But I think all of these restaurants are a fairly pricey gamble, and I suppose it adds a bit of excitement to the experience.
I will retry Savoy when they move into their new location. IMO they have probably the best FOH staff anywhere--really hospitable and generous, and make the place feel like a party. I'd assume the same is true of the Vegas staff (I think Guy's brother or son is the matire'd there.)