Originally Posted by Nopike343
Shipping was ground. I was just trying to be patient because some had posted that they sometimes get backed up with shipping during markdown sales.
Just called them. Turns out one item was not in stock so they held the order. Someone from Porter was supposed to contact me to inform me. That is why order was held. Still does not explain why no one responded to the email I sent yesterday.
They could make their inventory system more accurate so that they are not "selling" items that are not in stock.
They compensated me a bit and stated they will ship the order very soon. Have already picked up a couple of nice shirts at great prices so can't be too pissed. Not very impressed by the level of service on this order.
They are being too busy and since you choose ground shipping, you order were being processed after the express orders.
When they process order, the warehouse will select - pick - exam - pack - electronic scan - then ship it.
At one of these stage, if something goes wrong, they will investigate the issue. Porter's policy that, if one item was not in stock, they need to have at least 24 hours to investigate them.
IMO Mr Porter has the most accurate inventory system compare to all other online retailers. I am confident to say that.
In a warehouse, items can be put everywhere ,especially during sale season. I believe, the sold out here means, yes, the item is still in the warehouse but they cannot find it.
As I said above, they have different stage to process one single order, saying, if one customer make lots of implies orders and cancelled some of them but these items were being picked up, they need more time to put it back, which means they may misplace the item in somewhere. In addition, they have a department to take care of all the garments. One of my order was hold by porter because a pair of Paul Smith pants they took to steam but forgot to take it back. Compare to other retailers, porter is still the best, almost in terms of everything. Such a big company, cannot avoid a single mistake.