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Returning to Ssense

post #1 of 9
1/10/12 at 10:34pm
Thread Starter 

I returned my APC coat to Ssense today and it cost me 75$ to ship it back. Does ssense refund the shipping cost or is it on me to pay that fee? If I will have to pay that much everytime I return an item to them, this will be my last time shopping there.

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post #2 of 9
1/10/12 at 10:34pm
Sounds like it's your last time.
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post #3 of 9
1/11/12 at 7:16am
So what, you want them to refund your money AND pay for your international return shipping?
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post #4 of 9
1/11/12 at 7:29am
Assuming the good weren't faulty, are you being serious? rotflmao.gif
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post #5 of 9
1/11/12 at 7:51am
I would be happy that you got in touch with Ssense customer service to even set up the return. That is a feat in itself.

P.S. Do you live in Mongolia or something? When I shipped a pair of shoes from the US to Russia it was only $35.

P.P.S. They are going to take the original shipping charge out of your refund as well.
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post #6 of 9
1/11/12 at 8:09am
I have a massive sense of entitlement. Would someone please come to my house and wipe my ass with dollar bills?

FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.

And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)
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post #7 of 9
1/11/12 at 9:49am
Quote:
Originally Posted by GoldenTribe View Post

I have a massive sense of entitlement. Would someone please come to my house and wipe my ass with dollar bills?
FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.
And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)

I don't think it's wrong if I consistently buy items from a store and return them to get correct sizing. Most of the time I know my size but sometimes a piece may run a little different and you need to try it out. If I'm at home, I'll just go to SF/Stanford and find a store carrying it but when I'm at college, I don't have a single store that really carries anything I'd be interested in. And half the time you could just sell an item for cost instead of dealing with returns.

Granted with a site like Mr. Porter, I just ordered a few items that I'm pretty sure won't fit. But at 80% off how can you resist? They definitely should make them final sale or return for store credit only, but after this sale, I wouldn't spend much money elsewhere as they have solid customer service and pretty quick shipping.
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post #8 of 9
1/11/12 at 10:43am
I almost posted in this thread last night, but I resisted.
Glad to see it wasn't necessary
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post #9 of 9
1/11/12 at 1:51pm
Quote:
Originally Posted by GoldenTribe View Post

I have a massive sense of entitlement. Would someone please come to my house and wipe my ass with dollar bills?
FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.
And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)

I agree.

I've only ever took advantage of the return policy once. I emailed the store asking for measurements of the garment. 5 days went by with no response so I just ordered both and returned the one that didn't fit. I hate it how some places don't respond when you ask for measurements. I've missed out on quite a few things this way before.
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