How to deal with B&S Seller - Page 3  

That sucks OP. Hope it works out for you (full refund+return shipping seems justified). Silver lining is a heads-up for the rest of us on the seller.

I'm in Australia and waiting for a pair of C&Js that were posted to me from the UK on 12/12. There's a pretty big backlog with the public holidays and the amount of things being sent over Christmas so I'd give it a little more time.

 

On the other hand, some other stuff I ordered (e.g. from Kent Wang on 26/12) arrived yesterday.

 

Ok thanks for the info. Another item I mailed the same day took an extra week to get to Canada so maybe I went to the post office at the wrong day or something like that.

1. The seller did offer a refund.

2. You asked immediate full refund + return shipping.  Before you ship the shoes.

 

I agree that pulling the pictures and using the wrong descriptions is wrong on the seller side.  But no sane person will refund the full amount and give you funds for return shipping without getting back the returned shoes.  That leaves the seller the huge risk of 1) losing the item and 2) losing the fund.

 

He made an mistake.  And you are being unreasonable.  His mistake does not give you the right to be rude.

 

p.s., maybe instead of asking him to give you full refund + return shipping before you actually ship the item (potential scam alert), you should ask nicely for the return postage first, ship the shoes, and then he refund the rest of the amount...

The member has been banned pending payment of a $2K fine for repeated violations of the easy to follow rules in B&S. He is, of course, not obligated to pay the fine. However, if he in anyways attempts to circumvent the fine (for example, by registering under a new username), the fine will be raised to $10K (USD) and the matter will be handed over to a collections agency.

So... do I make myself clear, folks? It's a free service. However, you decide to fuck around, and it's not so free anymore.

so he shipped the wrong item and took down pictures more than once?

I have not seen any merchants who provide a full refund before they received the item, mistake or not.

 

But good luck to both parties.  And to all of us. 

 

p.s., mismatched description is a mistake and it does happen at times. Taken pictures off is a violation of rules. Don't think its a scam as he was selling quite a bit of items here already.

That's where you made your mistake. Go to any brick and mortar store, online retail site, or even ebay. No one will issue a refund until after the item is returned. You said you filed a Paypal claim. Guess what? Paypal will not issue a refund until after the seller receives the returned item - this is how Paypal rules on ebay items returned because 'item was not as described". On issues about return shipping costs, Paypal requires the seller to send a postage paid shipping label, preferably with a tracking number. The seller in your case DID offer a refund, but you started dictating your own rules. My suggestion is to wait for Paypal to decide on the verdict. I bet you, Paypal WILL require you to ship the item first. Once the tracking number proves the item was received, you get your funds back, with the shipping cost.

Good luck.

No, they won't. They will tell the buyer to pay to ship it back with his own money.

Unfortunately you are going to lose out on the return shipping costs, unless the seller chooses to pay them for you. If he doesn't choose that, there is not a darn thing you can do about it to get that money back, no matter what dispute avenue you try. That's one of the risks a buyer takes for doing business on the Internet.

The way to solve that is to open a dispute with Paypal over the item right now.

If Paypal sides with you, then what the seller does or does not do after that is irrelevant to you getting your money back. You are going to get your refund regardless of if the seller wouldn't have chosen to give it to you.

But you will still have to pay for return shipping out of your own pocket.

Since you are worried about being further scammed, just keep the shoes with you until you win the dispute, and at that time, follow the instructions that Paypal will give you for sending them back.
Edited by stylemeup - 1/5/12 at 9:16am

Was this guy based out of Canada?