Well, i've just had notification that my remade jacket has shipped via DHL So keeping my fingers crossed!!!!!
Edited by Dave Oakley - 5/26/15 at 12:07pm
These fools have really got my goat.
I've purchased numerous products and have been very happy. Nice quality shirts, good fit.
Then I ordered 2 pairs of shoes (together). One pair were fine, the other was much smaller.
After a lot of chasing and ignored emails they eventually responded and admitted their mistake, but only after I posted on Twitter. They committed to replace the shoes. Only they never turned up.
After more chasing and more ignored emails and another tweet, they tell me they will send me yet another pair of replacement shoes. Only they don't turn up either.
More emails go unanswered so I resort to Twitter again... no reply to that this time... Instead, they BLOCKED me.
So this bunch of idiots now have made me mad. So they will get the bad press they deserve for truly appalling customer service.
I call them idiots because I cannot come up with a better description of a company that could have a happy customer if they sorted the issue. As I said at the start, the products are good, but they now have poor reviews because they have no idea how to deal with customers.
I nearly forgot, I am pretty patient... they had my money nearly 9 months ago.