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Anyone happy with itailor.com? - Page 5

post #61 of 66

Well, i've just had notification that my remade jacket has shipped via DHL :) So keeping my fingers crossed!!!!!


Edited by Dave Oakley - 5/26/15 at 12:07pm
post #62 of 66

Well, i've just had notification that my remade jacket has shipped via DHL :) So keeping my fingers crossed!!!!!

post #63 of 66

I hope your new jacket fits.  Post pictures of it when you receive it. :)

post #64 of 66

Good news.. my jacket arrived today and it fits perfectly, the quality is good and it does look really great. They even added a free pocket square that matches the lining of the jacket. So i'm really happy . :) 


Edited by Dave Oakley - 5/26/15 at 12:18pm
post #65 of 66
Hello

I ordered a shirt in April and it arrived last week. I measured my size imputed it into the website and waited about 6 weeks for the shirt to arrive. On opening the package I could see they had oversized the shirt straight away. I and a 47 inch chest and I trailer had gave me a 54 inch chest. Hip and waist where also 7 inches wider and arms where massive. I got in contact with I trailer who informed me that a trailered shirt can vary in size by 7 inches which I find shocking for a trailered shirt. I have asked I tailer for a replacement shirt which they have refused. I have went to a local tailer who can't even alter it because of the size. I would not use these cow boys again.
post #66 of 66

These fools have really got my goat.

I've purchased numerous products and have been very happy. Nice quality shirts, good fit.

 

Then I ordered 2 pairs of shoes (together). One pair were fine, the other was much smaller.

 

After a lot of chasing and ignored emails they eventually responded and admitted their mistake, but only after I posted on Twitter. They committed to replace the shoes. Only they never turned up.

After more chasing and more ignored emails and another tweet, they tell me they will send me yet another pair of replacement shoes. Only they don't turn up either.

 

More emails go unanswered so I resort to Twitter again... no reply to that this time... Instead, they BLOCKED me.

So this bunch of idiots now have made me mad. So they will get the bad press they deserve for truly appalling customer service.

I call them idiots because I cannot come up with a better description of a company that could have a happy customer if they sorted the issue. As I said at the start, the products are good, but they now have poor reviews because they have no idea how to deal with customers.

 

I nearly forgot, I am pretty patient... they had my money nearly 9 months ago.

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