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Meermin Mallorca Shoes - Page 526

post #7876 of 11334
Has meermin refused to fix shoes with QC problems?

Or is the buyer refusing to pay the shipping to go back for them to fix it.? They are two different things. (Meermin says on its website that they do not pay for shipping. They do not hide this fact)
post #7877 of 11334
Quote:
Originally Posted by venividivicibj View Post

Has meermin refused to fix shoes with QC problems?

Or is the buyer refusing to pay the shipping to go back for them to fix it.? They are two different things. (Meermin says on its website that they do not pay for shipping. They do not hide this fact)

They paid my shipping on my museum calf shoes. I haven't even asked them to fix the boots as I'm not gonna deal with someone who tells me I'm obviously looking for a higher standard than they can provide. What? Straight soles and tight welt stitching is beyond you? Good to know!
post #7878 of 11334
Quote:
Originally Posted by OzzyJones View Post


They paid my shipping on my museum calf shoes. I haven't even asked them to fix the boots as I'm not gonna deal with someone who tells me I'm obviously looking for a higher standard than they can provide. What? Straight soles and tight welt stitching is beyond you? Good to know!

 

 

Wow.  Yeah, I'd say they need to aim a little higher than that.

post #7879 of 11334

Ozzy, I'm sure you have stated it somewhere in this thread, but I am lazy: who did you contact about your issues? Pepe? If so, I have his email.

 

I will contact Meermin about my missing toe cap, if only for the benefit of this thread as an experiment, to see what response and options I am given.

post #7880 of 11334
Quote:
Originally Posted by MarioImpemba View Post

Ozzy, I'm sure you have stated it somewhere in this thread, but I am lazy: who did you contact about your issues? Pepe? If so, I have his email.

I will contact Meermin about my missing toe cap, if only for the benefit of this thread as an experiment, to see what response and options I am given.
It was Pepe.
I get that it could be frustrating to have the same guy come to you with issues every time he buys something but let's face it, the museums were a fkng disaster, they fixed them at no cost to me other than time, great but the least I'd expect. They also put an insole in to help sort the size out for which I was most grateful. Then when I contact him to say I'm not happy about the off line wing, visible welt stitching and the fact that the sole points in a different direction to the toe on the boots I and others have waited four months for I'm told there's nothing wrong, perhaps they're not good enough makers for me and that I didn't thank them for sorting my museums for me! (Yeah, you put an insole in them, after you removed the entire sole and welt to refit it the way it should've been done in the first place if you actually gave a shit!
post #7881 of 11334
About a week late but here's the pics from the Austerity MTO. I've luckily not had the bad QC issues as some of you have spoken about here and my pair seems pretty ok.

The quality might be a bit off as they're taken on my phone





Oh and they fit well unlike my first attempt at Vass confused.gif
post #7882 of 11334

Good morning Sirs!

 

We hope you are all doing well.

 

We haven't been following the thread for a while, and we just saw that some concerns had risen up. So because of that we would like to ask you, that if you need any help or you want to report any issue, please contact us and we will do anything we have in our hands to get them solved as soon as possible.

 

We are not trying to deceive anybody with our products & service, we can assure that we work very hard to improve our service. At the end of the day, we just want you to enjoy your shoes, so because of that please do not hesitate contacting us if any issue rise up.

 

Thanks again for your support guys.

 

Kind regards,

 

- Meermin -

 

 


 

Meermin Mallorca Shoes -

 

If you need any further information or assistance please contact us at: info@meermin.es

MTO inquiries please contact Pepe at: pepe@meermin.es

 

Facebook · Instagram · Tumblr · Twitter

post #7883 of 11334

Also we would like to report that we had some issues with our mail server provider and many emails were rejected, if you suffered some of that issues when trying to reach us, please resend your requests again. The service is now fully operative.

 

Sorry if we have caused any inconveniences.

 

Regards,

 

- Meermin -

 


 

Meermin Mallorca Shoes -

 

If you need any further information or assistance please contact us at: info@meermin.es

MTO inquiries please contact Pepe at: pepe@meermin.es

 

Facebook · Instagram · Tumblr · Twitter

post #7884 of 11334
Thanks for letting us know, forums tend to magnify the issue since most posters only tend to post when there is an issue.
post #7885 of 11334
Quote:
Originally Posted by MarioImpemba View Post
 

Ozzy, I'm sure you have stated it somewhere in this thread, but I am lazy: who did you contact about your issues? Pepe? If so, I have his email.

 

I will contact Meermin about my missing toe cap, if only for the benefit of this thread as an experiment, to see what response and options I am given.

 

The right boot on my order was also missing a toe cap.  I contacted Pepe about it and he gave me a couple options: (1) they will send the toe cap for me to have it installed by a local cobbler or (2) ship the boots back for them to install and then resend.  I chose option 1.  He was very apologetic about it, stating that it was unacceptable, and wanted to make it right.  He did say they would cover all costs related to the error.  Overall, I'm happy with the resolution.  The shoes should never have been sent out, but it's not causing a huge inconvenience for me.

post #7886 of 11334
Quote:
Originally Posted by Torsion View Post

About a week late but here's the pics from the Austerity MTO. I've luckily not had the bad QC issues as some of you have spoken about here and my pair seems pretty ok.

The quality might be a bit off as they're taken on my phone




Oh and they fit well unlike my first attempt at Vass confused.gif

 

Beautiful. Hope they hold up well.

post #7887 of 11334

Meermin have started making women's shoes. Debating buying the girlfriend a pair for Christmas now.. Preorder now for delivery mid November I think. 

 

Check it out: http://meermin.es/catalogo.php?id=2

 

post #7888 of 11334
Quote:
Originally Posted by burghler View Post
 

The right boot on my order was also missing a toe cap.  I contacted Pepe about it and he gave me a couple options: (1) they will send the toe cap for me to have it installed by a local cobbler or (2) ship the boots back for them to install and then resend.  I chose option 1.  He was very apologetic about it, stating that it was unacceptable, and wanted to make it right.  He did say they would cover all costs related to the error.  Overall, I'm happy with the resolution.  The shoes should never have been sent out, but it's not causing a huge inconvenience for me.

 

Awesome, thanks for sharing man. Funny that happened to both of us. It honestly doesn't bother me, other than I thought it was ridiculous they shipped out that way, so I'm not even going to bother emailing; I only wanted to see what their response would be so I could share. Glad they were willing to work with you and apologetic. I have had good experience with Meermin/Pepe, unlike others less fortunate in this thread. Admittedly, if I received the same product/service as Ozzy, I would be sour on the brand for life.

post #7889 of 11334
According to meermin's Instagram they are coming to new York for a trunk show November 15, 16 & 17. Be excited people.
post #7890 of 11334

Whattttttttttttt? Oh my god, my dream is coming true.

 

Start saving now........

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