Originally Posted by othertravel
Fair doesn't = bad. I like Meermin's designs quite a bit, but the flaws noted above would give anybody pause.
- Off center brogueing;
- Welt coming off, or loosely stitched;
- 'Shark nose' toe;
- Odd leather properties
And for arguments sake, let's say that Loake, C&J and E&G started to display similar issues with their MTOs, do you really think they would say "you complain too much" if brought to their attention?
No shoe manufacturer will ever be perfect. But you have to admit, the rash of problems that have come up recently point to some gaps in their QC.
i guess that we are arguing apples and oranges. My only argument is that when Meermin makes a shoe without flaws it is an exceptional shoe for the money, not whether or not they always make good shoes. I don't frequent this thread often enough (outside of these last few pages since I have been involved in a few discussions) to understand all of the flaws that they create or the poor customer service. As per your list of flaws, well I can tell you that I have seen many crooked patterns, even on the best makers (even sometimes on my own shoes unfortunately), as well as odd leather properties. If a factory with a relatively large output rejected every single small flaw they found on a pair of shoes, they would be out of business.....only the high end makers like G&G and EG can really justify rejecting even the smallest of flaws, as they have to for their retail price....their shoes have much higher QC standards and more handwork involved, so things are paid more attention to. ....not saying that £250-£350 is cheap and doesn't warrant a good shoe in return, but this is just what I have seen since being much more involved in shoemaking and the industry.....
Not sure what a shark nose toe is and for the welt coming off, well that is not acceptable, that I can admit....
Mostly from what I have seen here is complaints about leather and creasing, but one toe plate not being on a shoe while the other has one is completely understandable for one to be angry at. That is just sloppy and negligible QC and a company deserves to be yelled at for that, I know that I would for sure....Look, I am not here to argue in favor of Meermin's ability to deliver great service or consistently deliver a great product just that for their price they make a good shoe (when there are no serious flaws). Whether every shoe they send out is 100% is not something that I could ever know.
Originally Posted by AchtungBaby07
It is inevitable that some flaws may fall through the crack during the QC process. What I thought is more pertinent is in fact the customer service after the flaws have been flagged out to them.
If they are refusing to settle the issue given it's a major screw up on their part, then I think they probably do not deserve our patronage.
This I agree with 100%