@ Ozzy I wasn't having a go by any means. I was merely pointing out that, having been a manufacturer myself and provider of a service, that best results are often achieved by contacting the manufacturer in the first instance as heaven knows we all make mistakes, i'm pleased you did so. I am not making excuses for Meermin in any shape or form as some of their work, for whatever reason discussed at length in this thread, is truly poor. I hazard an educated guess however that in line with "venividivicibj's" post there are considerably more satisfied customers of Meermin. It would seem to me from being both a customer and a reader of this thread that their major problems come from MTO's for some reason. Others more qualified than me may wish to offer conjecture as to why that might be. I may have just been lucky that I was one of the first on the MTO path long before the birth of the Group MTO's??????
I agree wholeheartedly that telling a customer that he complains too much is very very wrong.
I have a pair of MTO's that were made before they became the rave. They are great!
I have the same question, why does it mostly happen to group MTO's. Of course, this is a rhetorical question because no one here is part of their manufacturing process.
I heard back from Nick. It looks like the stitching wasn't pulled tight enough, which is causing the gap, on the dark brown boots. I may not get them re-done yet and just wait for them to fail. the boots fit great, and look great-besides the shark nose. I cannot fathom a re-sole on brand new shoes. Off to contact Pepe.
We are only a small sampling of Meermin's customer base, but the concerns still need to be brought to light. Many of the issues aren't cosmetic, they are structural. Just because someone is looking toward Meermin doesn't mean they cannot afford something else. They may be looking for a bargain, with the hopes of getting something of respectable quality. I have yet to see a real breakdown of the leather and material to justify the "you get what you pay for." If you are talking about labor costs, they may pay lower wages, but plenty of manufactures produce in low-wage countries yet still produce high quality products. As a consumer, you must expect the producer to meet your expectations versus letting them push a product on you.
This is just my two cents and I speak from owning a bunch of shoes, be it all some variation of RTW. Pepe has been very responsive in the past, let's see how this one works out.