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Meermin Mallorca Shoes - Page 516

post #7726 of 11012
Quote:
Originally Posted by kev777 View Post

@ Ozzy I wasn't having a go by any means. I was merely pointing out that, having been a manufacturer myself and provider of a service, that best results are often achieved by contacting the manufacturer in the first instance as heaven knows we all make mistakes, i'm pleased you did so. I am not making excuses for Meermin in any shape or form as some of their work, for whatever reason discussed at length in this thread, is truly poor. I hazard an educated guess however that in line with "venividivicibj's" post there are considerably more satisfied customers of Meermin. It would seem to me from being both a customer and a reader of this thread that their major problems come from MTO's for some reason. Others more qualified than me may wish to offer conjecture as to why that might be. I may have just been lucky that I was one of the first on the MTO path long before the birth of the Group MTO's??????

I agree wholeheartedly that telling a customer that he complains too much is very very wrong.

I have a pair of MTO's that were made before they became the rave. They are great!

I have the same question, why does it mostly happen to group MTO's. Of course, this is a rhetorical question because no one here is part of their manufacturing process.

I heard back from Nick. It looks like the stitching wasn't pulled tight enough, which is causing the gap, on the dark brown boots. I may not get them re-done yet and just wait for them to fail. the boots fit great, and look great-besides the shark nose. I cannot fathom a re-sole on brand new shoes. Off to contact Pepe.

We are only a small sampling of Meermin's customer base, but the concerns still need to be brought to light. Many of the issues aren't cosmetic, they are structural. Just because someone is looking toward Meermin doesn't mean they cannot afford something else. They may be looking for a bargain, with the hopes of getting something of respectable quality. I have yet to see a real breakdown of the leather and material to justify the "you get what you pay for." If you are talking about labor costs, they may pay lower wages, but plenty of manufactures produce in low-wage countries yet still produce high quality products. As a consumer, you must expect the producer to meet your expectations versus letting them push a product on you.

This is just my two cents and I speak from owning a bunch of shoes, be it all some variation of RTW. Pepe has been very responsive in the past, let's see how this one works out.
post #7727 of 11012
KeV, I didn't think you were getting at me personally. I'm sure there are many more satisfied customers than dissatisfied but the unhappy ones seem to be people who wait months for group MTO orders. I probably just feel particularly pissed that I've refused to learn my lesson and this time I roped a bunch of other people in too. Its just a shame cos they're obviously capable of making great shoes but sometimes just don't bother their arse
post #7728 of 11012
Quote:
Originally Posted by OzzyJones View Post

KeV, I didn't think you were getting at me personally. I'm sure there are many more satisfied customers than dissatisfied but the unhappy ones seem to be people who wait months for group MTO orders. I probably just feel particularly pissed that I've refused to learn my lesson and this time I roped a bunch of other people in too. Its just a shame cos they're obviously capable of making great shoes but sometimes just don't bother their arse

 

There must be a business idea in here somewhere. Surely it can't be that hard to put a better QC system in place?

post #7729 of 11012
Quote:
Originally Posted by Monkeyface View Post

There must be a business idea in here somewhere. Surely it can't be that hard to put a better QC system in place?
Well, I’m not sure if I would call it a business idea, but rather an excellence in business execution opportunity. I am jumping to conclusions and pulling numbers out of thin air, but my feeling is Meermin being a small business is probably thinking short-term profits and viability. Let’s assume, say 20% of the shoes they make have some of these structural or cosmetic issues. Now if it were not for forum, I myself would probably miss 80% of these issues. So if you assume 80% of 20% which is another 16% of their customers never even notice these issues. So in essence you have a 96% customer satisfaction rate. The other 4% (like the members here), Meermin would need to deal with and incur additional costs. In reality, probably less than half of you would bother to send in your shoes for a remake, so basically in this scenario they end-up with 2% of their customers where they need to incur additional costs.

Now contrast this with say being a total stickler with QC, they would probably need to throw away or remake close 20% of their shoes, that’s a factor of 10 difference and would have significant impact on their short-term costs and margin.

Of course, the smarter longer term business strategy is to recognize that even 2-4% of unhappy customers can cause significantly disproportionate negative brand sentiment and damage especially in today’s socially connected online world.

Time will tell the fate of Meermin, but indeed for most of the past 4-5 months I’ve been following this thread there’s been significant discourse around QC issues and more often than not around MTO projects.
post #7730 of 11012
I got to chime in for Meermin here to, i have 5 pairs from them and a pair of boots on the way, and have found no fault with them.
post #7731 of 11012

Sorry to hear about all those having problems with the Austerity MTO.  Not to rub salt in anyone's wounds but mine arrived today, and I haven't noticed any structural or even cosmetic flaws.  They actually look gorgeous.

I ordered the light brown, which if I'm reading correctly seem to have had fewer issues than the dark brown.  I don't have time now to post pics but will when I get a chance.

post #7732 of 11012

Are Meermin lasts consistent throughout? If I am a size 9.5D in AE park aves, what size should I go with for Meermin?

post #7733 of 11012
burghler...sounds like you've run off with a steal...
post #7734 of 11012
I would agree the light brown seem to have far fewer issues. Maybe its a dainite thing
post #7735 of 11012
Quote:
Originally Posted by OzzyJones View Post

I would agree the light brown seem to have far fewer issues. Maybe its a dainite thing

 

That might be true, because my dark brown boots have double leather soles. Pretty happy about that decision.

post #7736 of 11012

Just opened mine up today! They look great!

 

I don't have any glaring issues -- I noticed the soles aren't quite lined up with the uppers, but it's not that severe. Nothing anyone other than me would notice. There's some sloppy stitching too, but along the lines of what I expected for the price. Haven't put them on yet, but I'm looking forward to it!

 

Anyone have a suggested lacing syle for an all-eyelet boot? Something that loosens and tightens relatively easily?

post #7737 of 11012
Quote:
Originally Posted by SidewinderX View Post
 

Anyone have a suggested lacing syle for an all-eyelet boot? Something that loosens and tightens relatively easily?

 

I don't have much fuss using "european" bar lacing; provided the laces are long enough, they loosen and tighten fairly easily.

 

http://www.fieggen.com/shoelace/straighteuropeanlacing.htm

post #7738 of 11012

agree.The trees are lasted and cost €35, they are more EG than St.C but decent for the price nonetheless.

7.gif

post #7739 of 11012

One polished, one to go...

 

post #7740 of 11012
Lookin' good.
Quote:
Originally Posted by MarioImpemba View Post

One polished, one to go...


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