Originally Posted by ZMEH
I recently returned a pair of shoes which I instructed Meermin to consolidate together with my newly purchased shoe. I even followed
Luisa's instructions to put a reminder regarding the return pair in my new order's comments section.
Turns out they shipped my new shoes WITHOUT the exchange pair. Luisa realised that she did not read my comments in the order form and sent it seperately few days after. Sadly it's been 3 weeks now and I've yet to see any signs of my exchange pair.
Has anybody experienced slow shipping for exchange/replacement pairs? New orders usually arrive to me within 4 days!
I've been sending them emails every other day regarding the update of the exchange pair and it looks like I have been ignored.
My only guess is that your return package that you sent back to Meermin for an exchange is still being held at customs.
Like you I sent back the shoes I ordered for an exchange. I'm not sure all the carries use the same customs office, but I used USPS to ship the shoes back instead of Fedex, since Fedex is almost $150+ to ship to Spain for some reason while USPS cost me $54. After it arrived in Spain it's retained at the Customs office. Been there since Sep 4 for me and is still there. I read online of some horrible stories people of shipping things to Spain, where it gets held at the customs for weeks to months even if the proper paperwork is done before they release it.
Luckily Sandro was nice enough to ship out new pairs for me since I need them in a few weeks before they received it back.
Another note, I was billed for about $30 of custom duty from Fedex for the two pairs of shoes 2 weeks after I received them, so I fear I will probably be bill for another $30 when I received the exchanges. Sadly the costs really creeps up if you don't get the right sizes. Chances of paying 2 times the custom duties and shipping back will be around $100 - $120 on top of your order cost.