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Are the unequal vamp considered defects?
Also my lower buckle is pretty hard to get in and out.
That would be an inexcusable mistake for me. Even the most basic, low-cost shoemaker gets that right. Other people probably won't notice the defect, but it's probably one of those little faults that wouldn't stop bothering me, no matter what. I'd return them, and ask for shipping costs to be refunded.