Originally Posted by newtoshoes
Yes, I'm working with Sandro. I am sure that they are really trying hard, but the current waiting times (responses, production, delivery) are just not acceptable. It is now 2 months that I have not been able to wear my shoes.
Regarding the quality, they definitely have a good value for the money. However, you have at least a few good alternatives at about the same price and quality range here in Germany that also have shown up in recent years. I'm afraid the current situation may keep a lot of customers from ordering Meermin shoes.
I'm expecting to wait at least two months for the rest of my orders as well so I don't know that there's much to be done there. As much as I love the one pair of shoes they've sent me, and they will be hard pressed to destroy the good will created in rushing delivery at such a high cost, they need to do something about delivery times.
I think much more than the two month or longer turn around time, it's the fact that they still claim that they can produce and deliver the shoes in 30 days that is most frustrating for customers. I've been experiencing this quite a bit with small shops lately. I have a shirt on order from an online tailor that I found on this site. It should have been completed over a week ago but has still not been sent. When I inquired as to when it would be shipped the first time, I was told I would receive an email that never came. When I asked in a PM on SF why I had heard nothing, I was promised it would go out today, but it doesn't seem to have happened and there's been no communication from the maker. If the company had merely said, "we're going to have our shirts produced in three weeks. Sorry for the inconvenience." I would have been fine. Instead they still offer make them in three days on their site and haven't bothered to change this even though the information is patently false. Like Meermin's 30 day promise, this is just frustrating. At least Meermin made up for things by working with me to make sure I had at least one pair of shoes before an important trip. The shirt company doesn't seem to be too concerned over their broken promises.
I would say to every small business that makes time guarantees, either stand by your word or change your promised turn around. Don't give customers false expectations that you know you aren't able to meet.