Has anyone been making new orders or requests since the start of the year?
I sent them a question about sizing via their webform and haven't received an answer after more than a week. I personally emailed to pepe on monday and I am currently awaiting an answer...
What is your experience with response times? I keep reading about incredible delays with processing orders etc.
I got a reply from Pepe this week, just the day after emailing him, and he was very helpful. I had sent an email over the Christmas period, and not heard back - I guess there was a backog and it got lost. It happens. It was just a simple request for the lowdown on their Jodhpurs though. I would suggest trying again - Pepe was very polite and apologetic, not that I had minded.