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Meermin Mallorca Shoes - Page 264

post #3946 of 10161
Quote:
Originally Posted by Sergej View Post

Hi everybody,

My name is Sergej. I'm new to the forum, though I have been reading a lot  of the very informative posts.

I ordered a pair of Meermin longwings last summer. The arrived quickly and I was very pleased with the quality of the shoes. A few weeks later I ordered a pair of double monks. The arrived after a few weeks. Happy to have finally recieved my monks I put them on and  went out to some friends.

During the day I realized that for some reason the dimensions of the shoes looked a little off. Back home I took out a measuring tape and found out that the toe cap on the right shoe is about 5 mm longer than the one on the left shoe. Also, the cutting and stitching on the right shoe is very uneven. The back of the toe cap is not a staight line and it curves towards the outside of the shoe.
 

I informed Sandro and he asked me to return the shoes. He said he would send me a new pair as soon as they would be ready (this was on september 28th) I shipped him the shoes. Since I didn't hear anything from Meermin I send an enquiry to the Dutch postal service regarding my shoes. They informed me the shoes were deliverd to Meemrin october 5th (this was december 14th)
I informed Sandro that my shoes had been with Meermin for over two months. He replied that he would check with the warehouse. After two weeks and several reminders from me Sandro informed me that the shoes were at the factory and that he wul update tomorrow (it's januari 2nd now) This afternoon I recieved a mail from Sandro stating that he couldn't exchange the shoes since they were used and that he would retun my shoes.

I was very surprised. In my original email I had made clear that the shoes had been worn and Sandro specifically asked me to return them. So it took them three months to figure out something that I had actually mentioned before sending my shoes. Furhermore, the fact that they are worn is irrelevant, since this is a factory defect, not a case of buyer remorse or ordering the wrong size or color. I hope Sandro wasn't planning on actually selling the shoes again! Apart from all this, I didn't need an axchange, new toe caps and a restitched strap would have been fine.

After all this I checked the Meermin website for small print and there it is. The Meermin warranty is only valid before the shoes are worn. All quality controle is supposed to be done by the buyer (Sandro confirmed this) After you have worn the shoes, the warranty is no longer valid, since only shoes that have not been worn can be exchanged. This also means that if your shoes fall apart after a few week your left at the mercy of Meermin. The shoes have been worn after all.

Well, it's a lesson for me. Allways check the small print before buying.  I not disputing that Sandro is right according to the small print, but I do think they could have handled the situation in a more customer friendly manner. Thanks for letting me vent

Oh, and here is a picture of the toe caps.



Too bad, sorry to hear that. Avoid Meermin in future
post #3947 of 10161
Quote:
Originally Posted by Sergej View Post

Hi everybody,

 

My name is Sergej. I'm new to the forum, though I have been reading a lot  of the very informative posts.

 

blah blah blah

 

Oh you poor bastard, how dare they make it 5mm too long!

 

Burn down their houses and ruin their lives as retribution.

post #3948 of 10161
deleted, double post

Edited by Sergej - 1/11/13 at 11:39pm
post #3949 of 10161
Quote:
Originally Posted by goodlensboy View Post


Too bad, sorry to hear that. Avoid Meermin in future

Thanks, I guess I will.

 

Quote:
Originally Posted by UnnamedPlayer View Post

 

Oh you poor bastard, how dare they make it 5mm too long!

 

Burn down their houses and ruin their lives as retribution.

I don't know, I suppose they are very brave People smile.gif

 

That's a little extreme. I'm not going to burn down their houses. Maybe their cars, but not their houses sly.gif

post #3950 of 10161
Quote:
Originally Posted by UnnamedPlayer View Post

Oh you poor bastard, how dare they make it 5mm too long!

Burn down their houses and ruin their lives as retribution.

did you actually read his post or are you just trolling?

The man has a legitimate issue. A little nick here and there is one thing, but different length toe caps and seriously unstraight stitching would result in a return for most of us. Yeah, he should have inspected closer before wear, but the company should at least fix the issue, no?
post #3951 of 10161
Quote:
Originally Posted by Quadcammer View Post

did you actually read his post or are you just trolling?

The man has a legitimate issue. A little nick here and there is one thing, but different length toe caps and seriously unstraight stitching would result in a return for most of us. Yeah, he should have inspected closer before wear, but the company should at least fix the issue, no?
Totally agree.
post #3952 of 10161
Quote:
Originally Posted by Quadcammer View Post


did you actually read his post or are you just trolling?

The man has a legitimate issue. A little nick here and there is one thing, but different length toe caps and seriously unstraight stitching would result in a return for most of us. Yeah, he should have inspected closer before wear, but the company should at least fix the issue, no?

 

I'm thinking the issue could be clarified by better lighting. Looking at the picture provided, UnnamedPlayer might be struggling to notice any actual flaw. I mean, in that image, the curve described by Sergej isn't really perceptible.

 

Still, I'm of the opinion that such an issue, if objectively observed, would be considered a defect and that any customer should return any shoes that do not satisfy them.

 

Justification for Meermin's no-wear position could be two-fold, in that it reduces the amount of returns from those who simply dislike the shoe after wearing and it might allow them a market for factory seconds, similar to that of AE.

 

Nevertheless, sergej's complaints could have been handled more appropriately. He requested a replacement and appears to have advised them of the details before shipping. When a manufacturer agrees to replace a shoe that has been worn, they should stand by that, no matter if it conflicts with the company's general policy. An agreement is just that, an agreement.

 

(We are assuming that he is presenting the facts, rather than attempting to present himself in a manner that will garner more empathy.)

 

His story has not, however, discouraged me from placing an order with Meermin at some point.


Edited by TheSizzle - 1/11/13 at 11:23am
post #3953 of 10161
And now we wait!!!!
post #3954 of 10161
Quote:
Originally Posted by TheSizzle View Post

I'm thinking the issue could be clarified by better lighting. Looking at the picture provided, UnnamedPlayer might be struggling to notice any actual flaw. I mean, in that image, the curve described by Sergej isn't really perceptible.

Still, I'm of the opinion that such an issue, if objectively observed, would be considered a defect and that any customer should return any shoes that do not satisfy them.

One justification for Meermin's no-wear position could be two-fold, in that it reduces the amount of returns from those who simply dislike the shoe after wearing and it might allow them a market for factory seconds, similar to that of AE.

Nevertheless, sergej's complaints could have been handled more appropriately. He requested a replacement and appears to have advised them of the details before shipping. When a manufacturer agrees to replace a shoe that has been worn, they should stand by that, no matter if it conflicts with the company's general policy. An agreement is just that, an agreement.

(We are assuming that he is presenting the facts, rather than attempting to present himself in a manner that will garner more empathy.)

His story has not, however, discouraged me from placing an order with Meermin at some point.

nvm
post #3955 of 10161
Quote:
Originally Posted by Quadcammer View Post


nvm

I wasn't calling you out by the way. Looking at the pictures provided, I thought that I'd be plenty happy with them and wouldn't notice. I thought the difference looked like even less than the 5mm described.

post #3956 of 10161
Quote:
Originally Posted by TheSizzle View Post

I wasn't calling you out by the way. Looking at the pictures provided, I thought that I'd be plenty happy with them and wouldn't notice. I thought the difference looked like even less than the 5mm described.

oh no, no worries, I was about to point how I noticed the issues in the pics, but looking at them again, i'm not sure whether what I saw was correct, so I just abandoned ship.
post #3957 of 10161
Any updates on the MTO?
post #3958 of 10161
Quote:
Originally Posted by stevent View Post

Any updates on the MTO?
See post #3953 smile.gif
post #3959 of 10161

Are we waiting for updated invoices from Meermin for the MTO?

 

I got a first round PayPal invoice on December 29th but in this thread TerrorSquad mentioned getting a revised invoice with all my unique MTO details.

 

Has anyone received a second invoice?

post #3960 of 10161
Quote:
Originally Posted by UnnamedPlayer View Post

Are we waiting for updated invoices from Meermin for the MTO?

I got a first round PayPal invoice on December 29th but in this thread TerrorSquad mentioned getting a revised invoice with all my unique MTO details.

Has anyone received a second invoice?
No detailed invoice but the numbers added up with a reduced shipping charge so I just paid the first one and hope for the best. Terrorsquad seems to be on top of things. I've been in contact with Sandro about another matter and replies are taking 3-4 days so I suppose they're still pretty swamped.
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