or Connect
Styleforum › Forums › Men's Style › Classic Menswear › Meermin Mallorca Shoes
New Posts  All Forums:Forum Nav:

Meermin Mallorca Shoes - Page 263

post #3931 of 11764

Hi everybody,

 

My name is Sergej. I'm new to the forum, though I have been reading a lot  of the very informative posts.

 

I ordered a pair of Meermin longwings last summer. The arrived quickly and I was very pleased with the quality of the shoes. A few weeks later I ordered a pair of double monks. The arrived after a few weeks. Happy to have finally recieved my monks I put them on and  went out to some friends.

 

During the day I realized that for some reason the dimensions of the shoes looked a little off. Back home I took out a measuring tape and found out that the toe cap on the right shoe is about 5 mm longer than the one on the left shoe. Also, the cutting and stitching on the right shoe is very uneven. The back of the toe cap is not a staight line and it curves towards the outside of the shoe.

 

 

I informed Sandro and he asked me to return the shoes. He said he would send me a new pair as soon as they would be ready (this was on september 28th) I shipped him the shoes. Since I didn't hear anything from Meermin I send an enquiry to the Dutch postal service regarding my shoes. They informed me the shoes were deliverd to Meemrin october 5th (this was december 14th)

I informed Sandro that my shoes had been with Meermin for over two months. He replied that he would check with the warehouse. After two weeks and several reminders from me Sandro informed me that the shoes were at the factory and that he wul update tomorrow (it's januari 2nd now) This afternoon I recieved a mail from Sandro stating that he couldn't exchange the shoes since they were used and that he would retun my shoes.

 

I was very surprised. In my original email I had made clear that the shoes had been worn and Sandro specifically asked me to return them. So it took them three months to figure out something that I had actually mentioned before sending my shoes. Furhermore, the fact that they are worn is irrelevant, since this is a factory defect, not a case of buyer remorse or ordering the wrong size or color. I hope Sandro wasn't planning on actually selling the shoes again! Apart from all this, I didn't need an axchange, new toe caps and a restitched strap would have been fine.

 

After all this I checked the Meermin website for small print and there it is. The Meermin warranty is only valid before the shoes are worn. All quality controle is supposed to be done by the buyer (Sandro confirmed this) After you have worn the shoes, the warranty is no longer valid, since only shoes that have not been worn can be exchanged. This also means that if your shoes fall apart after a few week your left at the mercy of Meermin. The shoes have been worn after all.

 

Well, it's a lesson for me. Allways check the small print before buying.  I not disputing that Sandro is right according to the small print, but I do think they could have handled the situation in a more customer friendly manner. Thanks for letting me vent

 

Oh, and here is a picture of the toe caps.

 

post #3932 of 11764
To be honest, I find it hard to believe that the New Rey Last was created for the Japanese market originally. I thought the Japanese had wide and short feet.
post #3933 of 11764
Quote:
Originally Posted by kev777 View Post

Interesting background via Claymoor.......

http://claymoor.blogspot.com.es/2013/01/pepe-albaladejo-meermin-new-rey-last-is.html

 

Great source of info, cheers for the input. I've recently stumbled upon their site and I really liked a couple of models, but wasn't really sure about their personal history/background and their methods of production.

post #3934 of 11764
Quote:
Originally Posted by upnorth View Post

To be honest, I find it hard to believe that the New Rey Last was created for the Japanese market originally. I thought the Japanese had wide and short feet.

Dunno about the anatomy of their feet, but they sure love sleek, slender and elongated footwear.
post #3935 of 11764
Quote:
Originally Posted by upnorth View Post

To be honest, I find it hard to believe that the New Rey Last was created for the Japanese market originally. I thought the Japanese had wide and short feet.

Width of feet is more dependent on shoe habits. More confined feet during growth, narrower feet width and somewhat weaker mechanic systems.
post #3936 of 11764

Some nice styles here, might just be the web pics but their dark brown shoes and dark brown suedes look awesome.  Whats the usual turn around time with standard products ordered from the website?

post #3937 of 11764
Quote:
Originally Posted by terrorsquad View Post

Guys, just wanted some feedback from all of you. If you could choose your favourite last from any shoe brand, what last will it be?

Alden Barrie

post #3938 of 11764
Quote:
Originally Posted by OfficeLinebacke View Post

Alden Barrie

+1. But only on LWB.
post #3939 of 11764
Duplicate.
post #3940 of 11764
Quote:
Originally Posted by Sergej View Post

Hi everybody,

My name is Sergej. I'm new to the forum, though I have been reading a lot  of the very informative posts.

I ordered a pair of Meermin longwings last summer. The arrived quickly and I was very pleased with the quality of the shoes. A few weeks later I ordered a pair of double monks. The arrived after a few weeks. Happy to have finally recieved my monks I put them on and  went out to some friends.

During the day I realized that for some reason the dimensions of the shoes looked a little off. Back home I took out a measuring tape and found out that the toe cap on the right shoe is about 5 mm longer than the one on the left shoe. Also, the cutting and stitching on the right shoe is very uneven. The back of the toe cap is not a staight line and it curves towards the outside of the shoe.
 

I informed Sandro and he asked me to return the shoes. He said he would send me a new pair as soon as they would be ready (this was on september 28th) I shipped him the shoes. Since I didn't hear anything from Meermin I send an enquiry to the Dutch postal service regarding my shoes. They informed me the shoes were deliverd to Meemrin october 5th (this was december 14th)
I informed Sandro that my shoes had been with Meermin for over two months. He replied that he would check with the warehouse. After two weeks and several reminders from me Sandro informed me that the shoes were at the factory and that he wul update tomorrow (it's januari 2nd now) This afternoon I recieved a mail from Sandro stating that he couldn't exchange the shoes since they were used and that he would retun my shoes.

I was very surprised. In my original email I had made clear that the shoes had been worn and Sandro specifically asked me to return them. So it took them three months to figure out something that I had actually mentioned before sending my shoes. Furhermore, the fact that they are worn is irrelevant, since this is a factory defect, not a case of buyer remorse or ordering the wrong size or color. I hope Sandro wasn't planning on actually selling the shoes again! Apart from all this, I didn't need an axchange, new toe caps and a restitched strap would have been fine.

After all this I checked the Meermin website for small print and there it is. The Meermin warranty is only valid before the shoes are worn. All quality controle is supposed to be done by the buyer (Sandro confirmed this) After you have worn the shoes, the warranty is no longer valid, since only shoes that have not been worn can be exchanged. This also means that if your shoes fall apart after a few week your left at the mercy of Meermin. The shoes have been worn after all.

Well, it's a lesson for me. Allways check the small print before buying.  I not disputing that Sandro is right according to the small print, but I do think they could have handled the situation in a more customer friendly manner. Thanks for letting me vent

Oh, and here is a picture of the toe caps.



Too bad, sorry to hear that. Avoid Meermin in future
post #3941 of 11764
Quote:
Originally Posted by Sergej View Post

Hi everybody,

 

My name is Sergej. I'm new to the forum, though I have been reading a lot  of the very informative posts.

 

blah blah blah

 

Oh you poor bastard, how dare they make it 5mm too long!

 

Burn down their houses and ruin their lives as retribution.

post #3942 of 11764
deleted, double post

Edited by Sergej - 1/11/13 at 11:39pm
post #3943 of 11764
Quote:
Originally Posted by goodlensboy View Post


Too bad, sorry to hear that. Avoid Meermin in future

Thanks, I guess I will.

 

Quote:
Originally Posted by UnnamedPlayer View Post

 

Oh you poor bastard, how dare they make it 5mm too long!

 

Burn down their houses and ruin their lives as retribution.

I don't know, I suppose they are very brave People smile.gif

 

That's a little extreme. I'm not going to burn down their houses. Maybe their cars, but not their houses sly.gif

post #3944 of 11764
Quote:
Originally Posted by UnnamedPlayer View Post

Oh you poor bastard, how dare they make it 5mm too long!

Burn down their houses and ruin their lives as retribution.

did you actually read his post or are you just trolling?

The man has a legitimate issue. A little nick here and there is one thing, but different length toe caps and seriously unstraight stitching would result in a return for most of us. Yeah, he should have inspected closer before wear, but the company should at least fix the issue, no?
post #3945 of 11764
Quote:
Originally Posted by Quadcammer View Post

did you actually read his post or are you just trolling?

The man has a legitimate issue. A little nick here and there is one thing, but different length toe caps and seriously unstraight stitching would result in a return for most of us. Yeah, he should have inspected closer before wear, but the company should at least fix the issue, no?
Totally agree.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › Meermin Mallorca Shoes