I know Meermin's customer service is overwhelmed by bunch inquiries, but I just wondered what's the general response rate from them to those who have gotten reply back from them. I inquired them about some sizing and customization question about a week ago yet no response.
Took 4 business days (broken up by a weekend) for first reply to my MTO inquiry. Now entering day 3 for the followup conversation. Plenty reasonable, IMO. I'm in no hurry and am even amazed they may be willing to do it.