Am I seeing a white (probably nubuck) wholecut in the store pics?
I MUST get that for my upcoming light blue/white hairline stripe cotton suit. I hope they carry my size.
Just a warning that although they are operating as an "online" business their communication practices seem to be routed in a bricks-and-mortar world.
The most disappointing thing about this is that it if proper QA had been carried out this problem would have been identify and the shoes never sent.
We're not talking about a loose stitch in the welt, or a improperly glued lining, this fault is visible to the naked eye and is on the outside if the shoe.
The communication problem has reared its head now that I am trying to get them to send me a replacement shoe.
It has taken two days and 5 emails and so far I still don't know if they are sending me a replacement or waiting for the damaged shoe to be returned.
You can use the "they are swamped" or "I'll take a slow response over higher prices" lines all you want, however if someone has ordered and paid for their product (like I have)
then customer service should be a very high priority for the business.
On a positive note the shoes are very well put together and I was almost tempted enough to overlook the damage just so that I could get the shoes on my feet.