Meermin Mallorca Shoes - Page 684
Styleforum Top Picks
It's not a great first impression on their part, to be honest. I guess I'll wait see what they do to make it right, and how quickly, before I make a final judgement.
It does suck but its not the end of the world.
Since meermin is at fault I am sure they will pay for all problems. And I have a hunch that the customs fees can be refunded as the purchace is null and void.
It is time waisted but it likely will turnout okay.
But if it does happen and if meermin is at fault they will pay.
If the item is returned due to a manufacturing defect or quality by which MEERMIN is responsible, we will refund the full amount within 10 business days. The subscription will automatically be made on the same credit card or bank account specified by the customer, depending on the method of payment that has been used.
In the case of changes, the buyer is responsible for all delivery and collection costs. Once we have received the articles/s, we will send the new size or model/s, using the same service that was used for the original purchase at no cost to the client.
Had a very similar thing happen to me about 7 months back. Ordered the dark brown suede chukkas in a UK7, I received a box which said UK7 but the boots were UK8.5. I sent off an email and got a fairly rapid response apologizing and detailing what I needed to do by way of returning them. The correct size was sent out as soon as the return was received and there was no quibble in refunding the hefty fee it'd cost me to ship them back (about three times what they charge to post out); fairly certain they didn't even ask me to scan a copy of the postage receipt.
I was obviously very disappointed when I first received the boots and as someone quite young and new to the world of decent shoes it certainly made me sceptical about ordering from abroad again. However, the manner in which they handled the returns process combined with the quality of the product I eventually received has led me to straight back to Meermin.
About 5 weeks ago I placed a double order for the plum museums and black toe caps from the linea maestro. 3 weeks after making the order, impatience got the better of me and I requested an update. I got a quick reply from Sandro detailing their late receipt of the plum museum and how that had been holding up orders, he offered to send out the black toe caps immediately and then the plums as and when they were ready (which he predicted to be about now) at no extra cost. I gladly accepted and received the first pair along with 2 belts - whose size I had changed post initial order - last week; all the sizes were fine and the shoes seem fantastic thus far.
There are points of frustration and areas in which they could make simple effective improvements, but their quality for the price seems fantastic value and having only ever found them fantastic to deal with in terms of customer service I suspect it won't be too long before I place another order.
Please search the rest of this thread. You have fat feet.
New ray will not fit you.
Ofle/Hiro will probably barely fit you. But i would not take the risk with E size feet.