Meermin. Carmina 2nd brand? - Page 258

meermin cuero & alden ravello

Guys,

Some of the Paypal invoices for the MTO have been sent out; Pepe is busy travelling at the moment and I guess he will have the rest of the invoices sent out soon. 

Good news is that the Radica leather order has been placed with Ilcea and they have started work on it.

On a separate note, just wanted some feedback from all of you. If you could choose your favourite last from any shoe brand, what last will it be?

Vass U or F (changes depending on mood :P); currently it's the F.

Quote:

Originally Posted by terrorsquad 

Guys,

 

Some of the Paypal invoices for the MTO have been sent out; Pepe is busy travelling at the moment and I guess he will have the rest of the invoices sent out soon. 

 

Good news is that the Radica leather order has been placed with Ilcea and they have started work on it.

 

On a separate note, just wanted some feedback from all of you. If you could choose your favourite last from any shoe brand, what last will it be?

Just to double check, we're paying 100% upfront for this correct? I am under the impression that MTO orders are paid upfront as opposed to how they handle their other lines, such as paying when the shipment is ready.

Thanks

Quote:

Originally Posted by terrorsquad 

Guys,

 

Some of the Paypal invoices for the MTO have been sent out; Pepe is busy travelling at the moment and I guess he will have the rest of the invoices sent out soon. 

 

Good news is that the Radica leather order has been placed with Ilcea and they have started work on it.

 

On a separate note, just wanted some feedback from all of you. If you could choose your favourite last from any shoe brand, what last will it be?

I haven't gotten my invoice yet, did we get enough people for the lasted trees?

I've found it frustrating to deal with Meermin. I ordered a pair from the Classics line a few months ago, and requested that they be shipped via National Post to perhaps avoid the import duty that FedEx has charged some people (I'm in Canada). Luisa said that this would be fine, and after I put through the PayPal payment Sandro emailed to let me know me that the shoes would be shipped the following week. A month later I still hadn't heard from them, so I emailed again to ask when the shoes would be shipped. Sandro replied that he would send them the following week, but could he use FedEx, "because it is really easier for us." (He did send them, via FedEx, the following week).

I was very happy with the quality of the first pair I ordered, so I ordered a second pair shortly thereafter. In early December, a few weeks after placing the order, I received a notice that the shoes were ready to ship and paid the PayPal invoice. Sandro emailed thanking me for my payment and letting me know that the shoes would be shipped in 10-15 days. I still hadn't heard from them by the end of last week, so I emailed to follow up and ask when they would send the shoes. Sandro replied, "We are pleased to inform you that your order is ready to ship, Meermin now awaits the finalisation of your payment." (Remember, he had already told me that the shoes were ready to ship, I had already paid, and he had already confirmed my payment). I replied that I had already paid, and could send the receipt for their records, and could they send me my shoes please? Haven't heard back yet.**

These orders have involved a lot of confusing back-and-forth that I've omitted here, but I get the general impression that Meermin is incapable of handling the volume of orders that they're receiving. There have been multiple times where I've had to follow up with them about the status of an order, and it's worrying that Sandro seems not to know that I've already paid for my most recent order.

Good shoes, not-so-good (in my experience) customer service. Sorry for the rant, but other new customers should know what they may have to deal with.

**Update: I just heard from Sandro; he apologized for the mistake and said that the shoes would be sent on Wednesday. Have to give him credit for replying at 7pm on New Year's Eve - poor guy.

Quote:

Originally Posted by Tinman 

Warning: Spoiler! (Click to show)

 

I've found it frustrating to deal with Meermin. I ordered a pair from the Classics line a few months ago, and requested that they be shipped via National Post to perhaps avoid the import duty that FedEx has charged some people (I'm in Canada). Luisa said that this would be fine, and after I put through the PayPal payment Sandro emailed to let me know me that the shoes would be shipped the following week. A month later I still hadn't heard from them, so I emailed again to ask when the shoes would be shipped. Sandro replied that he would send them the following week, but could he use FedEx, "because it is really easier for us." (He did send them, via FedEx, the following week).

 

I was very happy with the quality of the first pair I ordered, so I ordered a second pair shortly thereafter. In early December, a few weeks after placing the order, I received a notice that the shoes were ready to ship and paid the PayPal invoice. Sandro emailed thanking me for my payment and letting me know that the shoes would be shipped in 10-15 days. I still hadn't heard from them by the end of last week, so I emailed to follow up and ask when they would send the shoes. Sandro replied, "We are pleased to inform you that your order is ready to ship, Meermin now awaits the finalisation of your payment." (Remember, he had already told me that the shoes were ready to ship, I had already paid, and he had already confirmed my payment). I replied that I had already paid, and could send the receipt for their records, and could they send me my shoes please? Haven't heard back yet.**

 

These orders have involved a lot of confusing back-and-forth that I've omitted here, but I get the general impression that Meermin is incapable of handling the volume of orders that they're receiving. There have been multiple times where I've had to follow up with them about the status of an order, and it's worrying that Sandro seems not to know that I've already paid for my most recent order.

 

 

 

Good shoes, not-so-good (in my experience) customer service. Sorry for the rant, but other new customers should know what they may have to deal with.

 

**Update: I just heard from Sandro; he apologized for the mistake and said that the shoes would be sent on Wednesday. Have to give him credit for replying at 7pm on New Year's Eve - poor guy.

Shoemakers are not e-commerce online based business.  People do take Christmas breaks.  Stop expecting Meermin to have the same turnaround speed compare to AE or retailers like Barney's NY.

And just FYI, MTO ordered in Feb will probably get delayed by Chinese New Year (2/10 this year).