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Epaulet x Carmina MTO - Page 252

post #3766 of 4051
Quote:
Warning: Spoiler! (Click to show)
Originally Posted by Epaulet View Post





Hey guys,

I absolutely understand your frustration, and I'm really sorry for the lateness on some of these makeups. Of course, we're always ready to serve your via email, telephone, or PM, and this thread is meant for any kind of discussion about our group buys - including frustration about late deliveries.

And I know where you're coming from. I pre-purchased a Leica M from B&H photo back in January and they told me that it would be delivered in February. The salesman told me that if I paid up front, I would get priority over the customers who placed their order via a credit card authorization. I'm now in October, and.... nothing. No camera, no projected date. I get an automated email every month, but it has no info. And while it's not really B&H's fault - as Leica is just terrible with their deliveries and communication - I still resent B&H for the situation. They would give me a refund if I asked, but it's still annoying to not have the item that I expected to have. Believe me, I know the feeling and I don't want to be the retailer who causes this in his customers.

To put things in perspective, we've run about 200 units through Carmina as group buys, and the overwhelming amount have arrived in time, with the correct sizing and details, and to the total satisfaction of all of our customers. We're expecting all of the Hatch Grain and WWII boots to come in with our next delivery in a few weeks.

But there are still some things out of my control at Carmina, and the communication lines (like most small-scale shoe manufacturers) can be vague and non-committal. As such, we have an informal policy with all of our customers. If the styles are late by a few months, you're free to cancel your order altogether and receive a full refund. If the shoes are already in work, then we'll offer them to you first when they are delivered. If you decide to pass, then no problem - we'll put them up for general sale. This is supposed to be a fun, interactive process where we produce some cool shoes, offer a small discount, and expedite the production. It works very smoothly most of the time, but problems have occurred from time to time. I can't totally prevent them, but I can hopefully make things right with anyone who's affected.

In terms of the overdue shoes that we're discussing here:

1) The midnight jodphurs are INSANELY late. No getting around that We discussed them last season, and the central problem was getting the navy calfskin fabric in a consistent enough quality to make the large pieces that a Jodphur boot requires. From my last update with Carmina, they are still scheduled to arrive this season, and I was told in the Summer that they had a new supplier for navy calf. Everyone on this order was given the option to cancel or to remain on the order with a 30% discount upon delivery. That is still open to anyone who wants to take advantage of it. At the moment, only three people are on the order, so we'll have several units for open stock already.

2) Midnight Calf Balmoral is in the same boat, but should be here this season as well. As such, we'll also be happy to offer the same 30% discount that we extended to the Midnight Jodphur customers

3) Loden Suede Shoes and most recent Python shoes that were pitched did not make the minimum for production, so they were canceled and any customers who ordered were given a refund one week after their deposit was placed.

I also hear you guys and value your feedback greatly. We should have a stronger presence here and we should have a more organized system of communication. I don't have a way to automate emails to everyone, but how about we post a running list of all styles in work and what's expected to be delivered? I don't get a production schedule from Carmina, but I generally know what styles are arriving about a week before I ship them, so we can always update the list when that happens. Would that work? I'm open to suggestions as well. The shoe group buy concept isn't a perfect system but we're ready and willing to improve it however we can to make things better and more satisfying.

 

Seriously top notch email here Mike! Just one of the many reasons I love to support you guys.

 

Now where are we with that shell chukka pre-order??? Lets get it going!! :slayer:

post #3767 of 4051
Warning: Spoiler! (Click to show)
Quote:
Originally Posted by Epaulet View Post





Hey guys,

I absolutely understand your frustration, and I'm really sorry for the lateness on some of these makeups. Of course, we're always ready to serve your via email, telephone, or PM, and this thread is meant for any kind of discussion about our group buys - including frustration about late deliveries.

And I know where you're coming from. I pre-purchased a Leica M from B&H photo back in January and they told me that it would be delivered in February. The salesman told me that if I paid up front, I would get priority over the customers who placed their order via a credit card authorization. I'm now in October, and.... nothing. No camera, no projected date. I get an automated email every month, but it has no info. And while it's not really B&H's fault - as Leica is just terrible with their deliveries and communication - I still resent B&H for the situation. They would give me a refund if I asked, but it's still annoying to not have the item that I expected to have. Believe me, I know the feeling and I don't want to be the retailer who causes this in his customers.

To put things in perspective, we've run about 200 units through Carmina as group buys, and the overwhelming amount have arrived in time, with the correct sizing and details, and to the total satisfaction of all of our customers. We're expecting all of the Hatch Grain and WWII boots to come in with our next delivery in a few weeks.

But there are still some things out of my control at Carmina, and the communication lines (like most small-scale shoe manufacturers) can be vague and non-committal. As such, we have an informal policy with all of our customers. If the styles are late by a few months, you're free to cancel your order altogether and receive a full refund. If the shoes are already in work, then we'll offer them to you first when they are delivered. If you decide to pass, then no problem - we'll put them up for general sale. This is supposed to be a fun, interactive process where we produce some cool shoes, offer a small discount, and expedite the production. It works very smoothly most of the time, but problems have occurred from time to time. I can't totally prevent them, but I can hopefully make things right with anyone who's affected.

In terms of the overdue shoes that we're discussing here:

1) The midnight jodphurs are INSANELY late. No getting around that We discussed them last season, and the central problem was getting the navy calfskin fabric in a consistent enough quality to make the large pieces that a Jodphur boot requires. From my last update with Carmina, they are still scheduled to arrive this season, and I was told in the Summer that they had a new supplier for navy calf. Everyone on this order was given the option to cancel or to remain on the order with a 30% discount upon delivery. That is still open to anyone who wants to take advantage of it. At the moment, only three people are on the order, so we'll have several units for open stock already.

2) Midnight Calf Balmoral is in the same boat, but should be here this season as well. As such, we'll also be happy to offer the same 30% discount that we extended to the Midnight Jodphur customers

3) Loden Suede Shoes and most recent Python shoes that were pitched did not make the minimum for production, so they were canceled and any customers who ordered were given a refund one week after their deposit was placed.

I also hear you guys and value your feedback greatly. We should have a stronger presence here and we should have a more organized system of communication. I don't have a way to automate emails to everyone, but how about we post a running list of all styles in work and what's expected to be delivered? I don't get a production schedule from Carmina, but I generally know what styles are arriving about a week before I ship them, so we can always update the list when that happens. Would that work? I'm open to suggestions as well. The shoe group buy concept isn't a perfect system but we're ready and willing to improve it however we can to make things better and more satisfying.

 

 

 

I don't know about everyone else, but I completely understand and there is no frustration on my part. Epaulet has always been timely and extremely helpful in all our interactions. The delays are part of the nature of the process of getting these MTOs. There is definitely no dissatisfaction felt by me on account of Epaulet. My inquiry regarding the WWII boot and suede chukkas is just because I'm excited for them to arrive and like to hear updates whenever they are available/possible.

 

As far as improvements, I think the WWII boots and suede chukkas were originally slated for a late September release at the earliest. Now it being October, it would be nice/reassuring if there was a post in this thread and a cross-post in the Epaulet thread listing generally all the styles that are on order, the last status update on each (if any), and the next possible shipment drop date that the particular style may be in, then that would be really cool. When the "available at earliest" date rolls past then just a reassurance that they are in process still and an update on when they might drop is just some icing on the cake for an already pretty easy and helpful process.


Edited by aldenfan - 10/8/13 at 1:55pm
post #3768 of 4051

how about a spoiler tag?

post #3769 of 4051
Quote:
Originally Posted by rydenfan View Post
 

how about a spoiler tag?

 

Oops, sorry about that.  Fixed.


Edited by aldenfan - 10/8/13 at 1:56pm
post #3770 of 4051
Quote:
Originally Posted by justinkapur View Post

I have tried all sorts of communication. Its money that has been paid that cannot be returned unless theres a huge delay in shoes or a cancellation of shoes. I have sent PM's and emails where I have asked almost every week or 2 weeks to find no answer. My frustration maybe unwarranted but I have done over 15 pairs of MTO's and on my others through different manufacturers/stores I have always gotten an answer within a few days as opposed to weeks/months at a time.

Quote:
Originally Posted by aldenfan View Post

I don't know about everyone else, but I completely understand and there is no frustration on my part. Epaulet has always been timely and extremely helpful in all our interactions. The delays are part of the nature of the process of getting these MTOs. There is definitely no dissatisfaction felt by me on account of Epaulet. My inquiry regarding the WWII boot and suede chukkas is just because I'm excited for them to arrive and like to hear updates whenever they are available/possible.

As far as improvements, I think the WWII boots and suede chukkas were originally slated for a late September release at the earliest. Now it being October, it would be nice/reassuring if there was a post in this thread and a cross-post in the Epaulet thread listing generally all the styles that are on order, the last status update on each (if any), and the next possible shipment drop date that the particular style may be in, then that would be really cool. When the "available at earliest" date rolls past then just a reassurance that they are in process still and an update on when they might drop is just some icing on the cake for an already pretty easy and helpful process.

justinkapur,

You're absolutely right. At times I can't control the timeliness of certain deliveries, but we can certainly control our own flow of communication. And there's no excuse for non-responsiveness on our part. I'm very sorry about that, and we'll work to ensure that it never happens.

And that's a great suggestion from aldenfan. I emailed Carmina yesterday to get a full and complete update of EVERYTHING that we have on order, with projected dates and disclosure of any problems or delays. It will probably take them a few days to put that together, but once I have it, I'll post it up here. And Matt (leftofthedial) and I will do regular check-in's here where we maintain the list. Since we're using this thread as a resource to create the styles and place the orders, we'll also use it to keep you updated.

And one other thing - I'm fully comfortable putting in a 6 month "cancel" date on all of our group buys with Carmina. I'll communicate this to them as well. If the shoes/boots do not arrive within 6 months then everyone is eligible for a full refund of their deposit or a 30% discount on the total price should they choose to remain on the order. We hit delays every now and then (leather is backordered, production issues, waiting for more shoes to come through to consolidate into one order, etc), but there's really no reason why a Carmina order takes more than 6 months. In the very rare instances that it happens, we'll offer these options so that you guys know we're standing behind it. The good news is that they're actually super-prompt on shell cordovan, which has been the most popular MTO leather to date.

Cool! So in the meantime, I'll hopefully have some good news to report on the WWII Boots and Hatchgrain styles shortly. And we're due for a restock of the Kudu Boots and Hand-Burnished Jodphurs. I'll build out an online item for anyone who wants to pre-order a size in those outside of our usual spectrum.

It's also become apparent that Kudu is one of the greatest leathers of all time. Good lord. Should we throw out some other makeup ideas on that? It's a good time to do it with the leather still in stock.
post #3771 of 4051
I appreciate the response. I really do like a lot of the things you carry in your store, such as your new toggle jacket which is pretty badass looking. Just really frustrated with the whole MTO process. My personal work environment we do MTM for a lot of garments and it does take a significant amount of time due to unforeseen delays. The customer gets upset with us and doesn't care what is happening with delays in fabric or factory is on holiday and it becomes our headache.

I hope with your expansion there can be some method/someone in charge of MTO which can make it a much simpler/easier process to handle.
post #3772 of 4051
Thanks for the updates Mike. For the Kudu boot, possible to have it on Forest last so we can put in wide orders?
post #3773 of 4051
Quote:
Originally Posted by stevent View Post

Thanks for the updates Mike. For the Kudu boot, possible to have it on Forest last so we can put in wide orders?

Absolutely - we've had quite a few guys ask for this, so let's do a Kudu Forest-lasted piece for the reorder.
post #3774 of 4051

Mike--

 

As always your communication is appreciated.  How about we try to get this thread back on its main topic and get some new MTO ideas out there.  How about a wingtip boot in the dark brown hand burnished scotch grain?  Can the Kudu leather be dyed?  Wondering if there are some other color options for this amazing leather.

post #3775 of 4051

Anyone down for just a black wholecut with maybe a medallion toe?

post #3776 of 4051

thought perhaps a pic of the rain last shortwing boot would garner some interest...I am thinking this boot...

 

 

in the dark brown hand burnished scotchgrain...example below

 

 

please shoot out other ideas as well...Not sure if it is doable but perhaps we can get a dark grey scotchgrain...I believe Carmina get the scotchgrain in a neutral color and then finishes the coloring by hand.

post #3777 of 4051
Quote:
Originally Posted by stmaier View Post

Mike--

As always your communication is appreciated.  How about we try to get this thread back on its main topic and get some new MTO ideas out there.  How about a wingtip boot in the dark brown hand burnished scotch grain?  Can the Kudu leather be dyed?  Wondering if there are some other color options for this amazing leather.

Agreed - I have an email in to find out what additional Kudu and Hand-Burnished Scotchgrain colors we can offer. I'm hoping to get some images this week of different leather swatches. Will keep you guys posted!
post #3778 of 4051
Forest-Last Kudu Antelope Boot and new Group Buy System

Hey guys!

Thanks for bearing with us, and sorry for the late check in. We finally made it through launching all of the new product that's come into the store.

Internally, we've had a lot of discussions on how to get everything here rolling a bit easier. The Group Buy concept is a really strong one, and it allows us to create and order interesting styles that would otherwise have to be made as a single-pair Made To Order. We're thinking of the following to make things smoother:

1) We'll look to place one set of Group Buys (probably about 2-4 styles) every month, keep a fresh rotation in place
2) They'll be a mixture of old favorites and new concepts - with new concepts coming from you guys, from us, or from Carmina's new designs
3) We're going to limit every style to 12 units and keep it open longer (about 3 weeks). By limiting it to 12, we have a better chance of getting it in a timely fashion.
4) All materials will be confirmed with Carmina before we offer the item. We've always done this with shell cordovan - that's why our shell MTO's have arrived without a hitch. Other materials that should have been stocked (ex. the infamous Midnight Calfskin and Grey Suede) have proved to be really problematic. We'll stay clear of those.
5) We're no longer going to offer Carmina shoe trees. I'm sorry guys, they're just really difficult. They're expensive, they're often backordered, and a good portion of the ones that we receive are damaged. We're going to include our Epaulet-branded Cedar Woodlore trees with each style.
6) The order terms now clearly specifiy that customers can opt to have their deposit refunded or receive 30% off any styles that take longer than six months to fulfill.
7) I built out a separate email list in our newsletter system. When you place a Group Buy order, your name will be added to this list. We'll do a monthly newsletter that updates the status on all running orders, lets you know when things have arrived and its time to pay the balance, and announces new styles. So you'll be abreast of all the new developments, even if you're not logging in here.

For existing orders in work, I'm still waiting for the huge status update from Carmina, but we're expecting a large shipment within the next few weeks. We'll notify you once we know what's in there.

Ok, enough talking: here's the first item. By popular request, a Kudu Jumper boot on the Forest last. This will be a somewhat restock of what we have now, but available in a wide EEE fitting for those that need it. Other than that, all of the other details will be the same. This has been our best-selling style of the Fall, and it's an awesome piece!


Carmina Epaulet Group Buy Jumper Boot Forest Last Natural Kudu Antelope Hide

After this, I'm going to set up a reorder of our Emerson Jodphur boot in dark brown hand-burnished calf and a smattering of shell cordovan boots and shoes. If we have any other styles with a general consensus, we can layer those in as well.

Thanks! And as always, we'd love to hear your feedback - good and bad. And we're on top of getting all of the outstanding styles delivered ASAP.
post #3779 of 4051
Mike, saw your post elsewhere that they've found a new supplier of the museum calf--can't remember, but think it was your pair of dub monks in museum calf that you posted a while back as a personal pair of yours? Would be interested in a GB in those, or another agreeable style, as long as it includes that calf...
post #3780 of 4051
Quote:
Originally Posted by Epaulet View Post

Forest-Last Kudu Antelope Boot and new Group Buy System

Hey guys!

Thanks for bearing with us, and sorry for the late check in. We finally made it through launching all of the new product that's come into the store.

Internally, we've had a lot of discussions on how to get everything here rolling a bit easier. The Group Buy concept is a really strong one, and it allows us to create and order interesting styles that would otherwise have to be made as a single-pair Made To Order. We're thinking of the following to make things smoother: Warning: Spoiler! (Click to show)
1) We'll look to place one set of Group Buys (probably about 2-4 styles) every month, keep a fresh rotation in place
2) They'll be a mixture of old favorites and new concepts - with new concepts coming from you guys, from us, or from Carmina's new designs
3) We're going to limit every style to 12 units and keep it open longer (about 3 weeks). By limiting it to 12, we have a better chance of getting it in a timely fashion.
4) All materials will be confirmed with Carmina before we offer the item. We've always done this with shell cordovan - that's why our shell MTO's have arrived without a hitch. Other materials that should have been stocked (ex. the infamous Midnight Calfskin and Grey Suede) have proved to be really problematic. We'll stay clear of those.
5) We're no longer going to offer Carmina shoe trees. I'm sorry guys, they're just really difficult. They're expensive, they're often backordered, and a good portion of the ones that we receive are damaged. We're going to include our Epaulet-branded Cedar Woodlore trees with each style.
6) The order terms now clearly specifiy that customers can opt to have their deposit refunded or receive 30% off any styles that take longer than six months to fulfill.
7) I built out a separate email list in our newsletter system. When you place a Group Buy order, your name will be added to this list. We'll do a monthly newsletter that updates the status on all running orders, lets you know when things have arrived and its time to pay the balance, and announces new styles. So you'll be abreast of all the new developments, even if you're not logging in here.

For existing orders in work, I'm still waiting for the huge status update from Carmina, but we're expecting a large shipment within the next few weeks. We'll notify you once we know what's in there.

Ok, enough talking: here's the first item. By popular request, a Kudu Jumper boot on the Forest last. This will be a somewhat restock of what we have now, but available in a wide EEE fitting for those that need it. Other than that, all of the other details will be the same. This has been our best-selling style of the Fall, and it's an awesome piece!


Carmina Epaulet Group Buy Jumper Boot Forest Last Natural Kudu Antelope Hide

After this, I'm going to set up a reorder of our Emerson Jodphur boot in dark brown hand-burnished calf and a smattering of shell cordovan boots and shoes. If we have any other styles with a general consensus, we can layer those in as well.

Thanks! And as always, we'd love to hear your feedback - good and bad. And we're on top of getting all of the outstanding styles delivered ASAP.[

Thanks, placing my Kudu order now
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