I've had lost packages in the past, which I expect to happen once in a while with any shipper so this isn't a big deal. However, this was one of the weirder things to happen to me with UPS:
I ordered online from a vendor that I purchase from frequently. The item was sent to my usual address, but on the day of delivery, the UPS tracking stated "correct info is needed for delivery, item being returned to shipper." When I called the center about this, their manager told me that they "did not know" why it was being returned to shipper. They said they don't track these sorts of things and that either I or the shipper requested the return. This was not the case and I asked if they had documentation for this, and they said no. The manager actually said they might have scanned the wrong code and returned the item instead of delivering it... I told them that if this were the case, if they could route the package back to me.
They basically told me the package was being returned, there was nothing I could do about it, they could not help me with this, and they would not refund the shipping fees. I called customer service and they told me the same thing. I was frustrated and asked if I could talk to a manager or supervisor, and they said none was available...
In the end, I called the shipper and told them what happened. The vendor was very understanding and said she heard a lot of similar complaints over the years and would resend the package to me.
Have other people had similar problems with UPS? I'm debating if I should start staying away from UPS and using FedEx instead? Is FedEx more reliable? This was particuarly frustrating b/c UPS basically admits to screwing up but won't take any responsibility and I feel I have no recourse against them.