Have been looking for a pair of dark-brown/mahogany brogue boots and reached out to Richard at the Shoehealer. I have brought from him before, have never met him, but he can advise me on fit based on past experiences. I am a US10, slightly narrow, with a low instep. This translates to a 9UK in most makes/lasts (except C&J 337 and Loake Capital where I am 8.5UK). He recommended the Loake Lichfield in a 9UK and steered me away from the Bedale's which were top of my list as they are a wide UK-G. He then suggested I consider some Shoehealer Exclusives based on the Alfred Sargent Hanover in 8.5UK as it fits ever so slightly longer than the Loake Capital.
After a few emails back and forth and adding another pair of daily wear Loake Kemptons I put my order in on Monday. Got an email back on Tuesday confirming my request to split the cost across a credit card and credit/gift card.... and then two days later my boots turned up... in Michigan.
In this day and age of impersonal Internet ordering it really makes a difference when someone like Richard comes along and puts the customer first.